The Details
Location : Sacramento Airport - Sacramento, CA
Pay Rate : $18.89 / hour
Hours : Part-time shift available.
Benefits : This position is part of SACU Union
Required : Must have a valid driver's license to drive a company issued Vehicle.
The Spirit Of The Position :
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.
How do you know if this is the right job for you?!
You are :
- Charismatic, full of energy, and happy to help in any way you can.
- Responsible is your middle name. You never disappoint because it’s not in your nature.
- Good under pressure. You don’t fold and get overwhelmed easily.
- Proficient in basic computer skills in the parking revenue control system
- Able to work with minimal supervision
- Able to communicate professionally and effectively.
- Open to feedback, differing opinions and other points of view.
- Timely and demonstrates sense of urgency.
- Excellent teambuilding and interpersonal skills.
- A team player.
What will I do?
- Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
- Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if required
- Perform traditional cashiering functions as needed for exceptions transactions
- Provide jump start and vehicle location assistance as directed by supervisors
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
- Move through facilities monitoring areas and looking for customers in need of assistance
- Contribute to general maintenance of the garage wiping down surfaces and equipment, picking up trash / debris, etc.
- Basic troubleshooting of minor equipment failures
- Complete miscellaneous duties as assigned.
Education :
High school diploma or GED preferred but not required.
Experience :
- Strong customer service experience.
- Cash handling experience is preferred but not required.
- Parking industry experience is preferred but not required.
Skills :
- Willingness to be flexible, work multiple facility locations.
- Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.
- Ability to speak, read, and comprehend the English language.
- Must be able to make decisions independently and know when to refer to management for assistance.
Physical Demands :
- Willingness to work in the elements heat, wind, snow, rain, etc.
- Ability to lift, push and pull up to 20 pounds.
- Ability to stand, walk, and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift.
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