Front Desk Host / ess
ATTENTION : MUST HAVE PRIOR RESTAURANT EXPERIENCE TO BE CONSIDERED.
JOB POSITION DESCRIPTION :
We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's
needs during their visit. Our front desk host / ess needs to be friendly and personable. Front desk
host / ess will make reservations, check guests in for their reservation, answer calls and be able to answer any
guests’ questions and concerns. Our front desk host / ess are the first impression and last impression of our restaurant.
RESPONSIBILITIES :
- Greet and interact with guests in a warm, friendly and professional manner
- Provide exceptional service by listening, communicating and responding to guest’s needs
- Use computer system to check in / out guests and make reservations for guests
- Be able to answer phone calls, and execute all front desk operations
- Know all safety, security and emergency procedures
- Communicate guest information to food servers, server assistants and bartenders
QUALIFICATIONS :
- History as a front desk or related hospitality experience
- High School Diploma / GED
- 1+ years’ customer service experience required
- Familiarity with computer or restaurant software (training will be provided)
- Ability to communicate in person and on the phone
- Organized and detail-oriented
- Ability to work in fast-paced environments
- Customer service experience
BENEFITS :
- growth opportunities available
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