Technical Account Manager, [Cross Enterprise / Retail / CPG]

Technical Consultant (TAM) - AMAZON Web Services, Korea , Cross Enterprise / Retail / CPG

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS / EKS, IoT, Security / Governance and much more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management.

You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers’ AWS environments operationally healthy.

The close relationships developed with your customers will empower you to understand their business / operational needs and technical challenges, and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS / middle-ware / DB / Network administration, Customer center system / application management and more.

The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!

Key job responsibilities

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Every day will bring new and exciting challenges on the job while you :

• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issues.

A day in the life

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The Professional Services team is part of Global Services.

The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS.

AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more.

This is not a sales role, but rather an opportunity to be the principal technical advisor and voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.

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