Job Summary
This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically.
Job Responsibilities Include (not limited to) :
- Phone and onsite customer support
- Software engineer support
- Regression testing of new software
- Customer training
- System startup
- Troubleshooting system issues
- Upgrading and installation of software to systems remotely
- R&D testing for software engineers
- Travel both domestically and internationally up to 33% of the time
- Work with the entire client team and interact successfully with all staff to ensure the best results possible for the customer
Basic Requirements :
- Excellent people skills with a can-do attitude
- Ability to travel domestically and internationally up to 33%
- MS Windows
- Access to high speed internet
- Excellent troubleshooting skills
- Self-motivated
- Ability to multitask
Preferred Additional Skills :
- Experience in customer service
- Experience in sawmill or planer mill environment
- Knowledge of lumber grading
- Knowledge of Lumber mill optimization
- Ability to install computer programs and navigate windows environment
Grading Support
This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically. Phone and onsite customer support. Upgrading and installation of software to systems remotely. ...
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