Information Systems Analyst 2 - 132927

Payroll Title : INFO SYS ANL 2 Department : INFORMATION TECHNOLOGY SVCS Hiring Pay Scale : $69,500.00 - $75,000 / Year Worksite : Hybrid Appointment Type : Career Appointment Percent : 100% Union : Uncovered Total Openings : 1 Work Schedule : 8 hrs / day #132927 Information Systems Analyst 2 Filing Deadline : Wed 11 / 6 / 2024 Apply Now

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 10 / 28 / 2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 11 / 6 / 2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).

Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners.

Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work.

Housing Dining Hospitality (RRSS), a division of ITS, is a self-funded, large and complex campus department consisting of 9 divisions, with more than 600 staff employees, 700-800 student employees and an annual operating budget of $140 million.

RRSS provides housing for approximately 15,000 undergraduates, grad students, faculty, staff and their families in over 400 buildings and approximately 5.

3 million sq. ft. Currently, RRSS houses 38% of UCSD’s enrolled students with a goal of housing 50% in the near future. RRSS also provides maintenance and repair, contract meals / meal plan management, as well as retail food service, conference services and catering services to student residents, faculty, staff, and campus visitors.

Under close supervision applies professional concepts, departmental, unit and campus policies and procedures to resolve a variety of basic application and support issues in one or more IT areas of specialization utilizing strong inductive and deductive reasoning while maintaining customer satisfaction and meeting deadlines.

Analyzes and resolves basic to moderate issues within defined procedures and practices, determines appropriate action.

Works closely with departmental and technical staff and leadership, and has responsibility for application support for all applications related to the Dining, Markets and Laundry services, Campus Carding systems including but not limited to Transact Blackboard, POS / PCI systems, Laundries, Triton Cash services and vending, ID works software and devices, FoodPro / Food inventory application, Caterease.

Under close supervision applies basic low voltage wiring support and concepts. Ozzi Containers, Mobile Ordering.

Responsibilities :

• Applies IT professional concepts and department, unit and campus policies and procedures to resolve a variety of moderately complex application and support issues in one or more IT areas of specialization utilizing strong inductive and deductive reasoning while maintaining customer satisfaction and meeting deadlines.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Analyzes and resolves complex issues within defined procedures and practices, determines appropriate action under leadership.
• Works closely with departmental and technical staff and leadership, supporting a complex computing environment including several enterprise applications.

These include the administration of the Dining Dollars and Triton Cash Account programs, the FoodPro inventory control system and the Point of Sales system (Sequoia), to name a few.

• Incumbent serves as a project coordinator on various departmental projects and services.
• Employee must be available to work evenings and weekends.
• Employee must be available to travel as required.

QUALIFICATIONS

Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.

Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures.

Demonstrated ability to follow software specifications.

• Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.
• Detailed knowledge and experience in supporting and maintaining enterprise applications typical to the dining industry such as Blackboard Transact Commerce System, Sequoia Retail Systems, QuadPoint Backoffice, and Aurora Systems FoodPro.
• Excellent project and time management skills. Ability to do strategic and long range planning, set clear goals and objectives, and to establish effective methods to monitor production and quality of work, set standards, assess staff capabilities, workloads, etc.

Demonstrated ability to direct both technical and nontechnical staff.

Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.

Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Preferred : Knowledge of HDH Dining Department processes and procedures.

SPECIAL CONDITIONS

• Job offer is contingent on clear background check.
• Employee must be available to work evenings and weekends.
• Employee must be available to travel as required.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is eligible for full :

• Health / Dental / Vision Insurance
• Vacation / Holidays
• Life Insurance
• UC Retirement Plan.

For more information about UCSD Benefits and UCSD Work / Life.

To calculate an approximate value of the UC Total Compensation package, please click here.

Pay Transparency Act

Annual Full Pay Range : $69,500 - $123,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $33.29 - $59.15

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Apply Now

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time.

Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors.

For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20

For the University of California’s Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

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