Senior IT Infrastructure Specialist

Job Summary

Explore the opportunity to join our team as a Senior IT Infrastructure Specialist ( Mobile Device Management). Apply today!The perfect fit for this role will oversee the design, implementation, and maintenance of our mobile device management (MDM) solutions using Microsoft Intune .

You'll play a pivotal role in administering, researching, designing, and maintaining cutting-edge server and storage systems.

Collaborate closely with cross-functional IT departments and stakeholders to craft innovative solutions tailored to business requirements.

Delight clients with expert consulting services while shaping the team's strategic roadmap and technical standards. If you're passionate about driving technological excellence and empowering business through seamless IT solutions, apply now!

What you will do

• Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.
• Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels.
• Provides leadership and guidance for resolution of moderate to complex operational issues.
• Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.
• Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.
• Leads creation and maintenance of technical documentation related to hardware / software in client computing environment as well as training materials for end users.
• Prepares communications and makes presentations on system enhancements and / or alternatives.
• Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.
• Assists other teams and helps manage relationships with outside vendors.
• Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

Bachelor's Degree Emphasis in information technology or related area Preferred

Required Experience

• 6 years of experience in PC support in a networked environment, including system hardware and software support
• Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

Knowledge, Skills, and Abilities

• Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques. (Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Microsoft Enterprise Mobility + Security (E3 / E5)).
• Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP / IP, LDAP, DNS, DHCP, firewalls, and routers.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems.
• Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives.
• Ability to work in a diverse work environment.

Key Skills

• Cloud Architectures
• Configuration Management
• Data Storage
• Database Storage
• DevOps
• Disaster Recovery
• IT Administration
• Infrastructure as Code (IaC)
• Systems Performance Monitoring
• Systems Designs
• Incident Management

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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