Job Description
Job Description
Purpose / Job Function :
The Logistics Specialist is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations.
They effectively provide support for billing, account set up and other operational tasks.
Essential Functions :
- Communicate with client, carrier and internal teams to manage and resolve billing and / or rate issues
- Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers
- Establish strong relationships with clients, carriers and internal team members
- Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients
- Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data
- Manage and resolve daily carrier service issues, failures and delays
- Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management
Qualification / Requirements :
- Strong computer skills with working knowledge of MS Office Software : Outlook, Word, and Excel
- Ability to effectively communicate verbally and in writing using professional etiquette
- Must have strong organizational and follow-up skills
- Demonstrated ability to work as a team
- Ability to provide sound problem solving
- Ability to pay excellent attention to detail
- Ability to work independently and with minimal guidance
- Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data
Education / Experience :
- High School Diploma or GED required
- Bachelor’s Degree preferred
- Minimum of two years’ experience in transportation industry
- Minimum of one years’ experience in a customer service or related environment
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