MBI Cleared Customer Success Analyst ( IT BA)

Job Description

You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both.

Here, youll have the chance to work with an Agile team as they develop digital products to support your clients most pressing missions.

Were looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.

As an IT business analyst, youll work to develop leading-edge applications which will support the mission of the government.

Working with your team of architects, developers, testers, and business analysts and alongside user experience specialists and content strategists, youll identify clients business needs, gather user requirements, and develop user stories.

Youll understand the overall direction and nuanced user needs clearly, and youll guide your team as they fulfill these needs by creating deployable features.

Together, youll deliver high business value products to federal government users, citizens, and various department office clients.

Work with us to make an impact by maintaining a strong economy by promoting conditions that enable equitable and sustainable economic growth at home and abroad, combating threats to, and protecting the integrity of the financial system, and managing the government's finances and resources effectively.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

5+ years of experience with driving digital transformation and large-scale enterprise improvement initiatives

Experience with defining and implementing roles and responsibilities, organizational decision rights, and governance boards to drive performance and conformance to Mission Objectives

Experience with creating Change Management Plans to include communication and training activities and executing the plan

Knowledge of developing business intake criteria and managing the pipeline of incoming business opportunities through active prioritization

Ability to lead customer engagement activities to define requirements, negotiate cost-justified service levels, and optimize customer experience (CX) with Mission systems and services

Bachelors degree

Nice to Have Skills & Experience

Ability to design tools and templates to automate business case development, portfolio management, communication, and issue resolution to support effective Backlog management

Ability to define and measure success metrics and monitor change progress

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.