IT Program Manager, Hybrid-Phoenix

SUMMARY STATEMENT

The IT Program Management Office primarily is responsible for ensuring successful execution and management of the IT projects and programs across cross-functional business units and IT.

PMO ensures projects remain on-time, on-budget and deliver expected results.

Program Manager 2 position within the IT Program Management Office (PMO) will be responsible to utilize program management disciplines across all SDLC methodologies to deliver projects that optimize IT investments supporting Choice Hotels International business strategies.

Manage programs / projects ensuring the overall successful delivery of IT-related project efforts across various IT Domains.

Build and maintain relationships with IT and key business areas that rely on successful IT project implementation. Guide the execution and governance across projects / programs in addition to providing status and financial reporting at a project / program / portfolio level.

III. PRIMARY DUTIES AND ACCOUNTABILITIES

Program Management :

Plan and facilitate moderate to complex efforts that support business sponsored IT projects / programs delivery.

Duties include but are not limited to : Compiling project plans, developing and managing budgets / timelines / schedules, assessing impacts, issues, risks, identifying stakeholders and coordinating cross-team and vendor dependencies.

Use influence and negotiation skills to drive projects, clear roadblocks, and resolve conflicts. Role includes end-to-end program management of multiple projects including deliverables supported by the business partners, with focus on interdependency management.

Project Management :

Manage and control budgets, project scope, timeline, quality, and costs. Analyze issues and risks, and lead in developing and implementing mitigation plans and solutions in partnership with the impacted stakeholders.

Lead proper change controls and escalate when needed.

Portfolio Reporting :

Responsible for project / program / portfolio reporting and communications, ensuring project team, stakeholders, and management are properly informed through specific channels providing consistent standards and visibility with reporting tools and dashboards.

Develop relationships at all levels of the organization, acting as a trusted partner. Duties include but are not limited to : periodic updates & portfolio reporting on project financials and status;

provide input to steering committee meetings and facilitate project team meetings.

IT Planning and PMO Governance & Administration :

Leverage IT Planning and PMO methodology & tools to effectively perform project management f unctions.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

Education, Experience and Knowledge

Bachelor’s degree and / or minimum 5+ years of demonstrated project / program experience managing programs or projects; or equivalent formal education in project management

PMP) Project Management Professional or (CSM) Certified Scrum Master is preferred

Understanding and familiarity of project, program and portfolio management best practices

Understanding and familiarity of Agile Methodologies including but not limited to Scrum, Kanban and Scaled Agile Framework (SAFe)

Demonstrated success in delivering moderate to complex projects and / or programs from inception to delivery.

Skills

Strong leadership skills in traditional and Agile software development environments

Strong relationship management skills

Strong project and program management skills in service / product-based industry

Demonstrated financial experience with managing IT project budgets

Excellent verbal, written , listening and presentation communication skills

Excellent time management, project management and organizational skills

Demonstrated analytical and problem-solving skills to include reasoning skills such as storage, retrieval, matching and execution skills

Proficient in the use of project management software such as EOS, and development tools such as Jira

Abilities

Ability to make measurable progress on multiple high priority tasks simultaneously

Ability to drive results in a team-oriented environment

Ability to work both independently collaboratively with customers, peers and other stakeholders

Ability to understand and analyze complex problems with multiple complex variables

Ability to interface effectively with stakeholders at all levels across the organization

Ability to model Choice’s Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect