Data Center Chief Engineer, ADC InfraOps DCEO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is looking for a highly motivated Chief Engineer to join our Data Center Engineering Operations (DCEO) Team.

This committed group works to maintain the critical physical infrastructure that supports AWS. Specifically, this team works to ensure that the data center's Mechanical / Electrical / Plumbing (MEP) operates at 100% availability, while maintaining first-class customer service to the teams and groups within the data centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire / life safety equipment within the data center is operating at peak efficiency.

This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors.

They are expected to be a singular focal point for all facility operations within a given data center and to support AWS.

This position brings a 24 / 7 presence to support the engineering operations technicians on site and to be available to respond site specific needs.

The CE manages small-to-medium projects from conception to completion. As well as own cluster-wide technical programs that monitor and maintain the effectiveness of DCEO equipment and staff.

These projects and programs involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings.

The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities.

The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.

The CE directs, trains and supports EOT’s in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations.

Implementation and execution of site / equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS / SCI security clearance with polygraph.

Key job responsibilities

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center
• Operate independently with limited direct management
• Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Centre Facility Manager as needed
• Perform root cause analysis of equipment failures
• Troubleshoot and report of facility and data sever-level events within internal SLA
• Create and deploy new standard practices for EOTs, CEs, and vendor support teams
• Provide training and guidance to EOTs
• Ensure all safety procedures are adhered to by vendor and Amazon staff
• Communicate complex technical information to a non-technical audience
• Work cross-functionally across teams to effect cluster-wide performance improvement with our internal and external partners by designing and implementing processes, metrics, and programs that enhance the end to end employee experience
• Collaborate effectively across teams to define strategy, goals, and obtain commitment to timelines and deliverables

Physical Requirements :

• Walk job sites in uneven terrain
• Work at heights and from ladders
• Regularly lift and / or move up to 40lbs; and participate in group lifts for 40lbs or more
• Coordinate body movements when using tools or equipment
• Reach and stretch to position equipment and fixtures while maintaining balance
• Bend or twist the body into unusual positions while working
• Perform physical tasks all day without becoming overly tired
• Use hands to manipulate small wires and objects
• Work in a noisy environment
• Work at depths, such as under raised floors

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 5+ years of mechanical and electrical experience in a data center or other critical environment, OR 9+ years of Technical (Military / Trade School) training
• 6+ years of experience with Microsoft Excel, Word, Outlook and other basic administrative tools
• 1+ years of experience in program or project management using metrics to define requirements and track program / project health

PREFERRED QUALIFICATIONS

• Degree in applicable engineering field or mechanical or electrical trades
• Ability to prioritize in a complex, fast-paced environment
• Ability to influence stakeholders across the organization without direct reporting lines
• Air-cooled chiller break / fix and maintenance experience and Data center commissioning experience
• TS / SCI w / poly security clearance
30+ days ago