Product Operation Specialist (Spanish) - Trust and Safety - San Jose

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team

We are the T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities

Evaluate cases daily to provide the product team with insights, and feedback, which can then be translated into improvements and optimization of key product metrics (e.

g. page view, negative user feedback and click-through rate).

• Assimilate and summarise search data, to build recommendations for improvement and optimization.
• Accountable for improvement, by optimising SOP to ensure strong delivery of business team(s).
• Improve cost efficiency & analysis.
• Responsible for search evaluation, investigation, and other search-related business requirements and provided guidance to deliver all key project milestones and outcomes to optimize search results-related strategies.
• Work independently as the evaluation and investigation project designer, deeply understand the business, and be responsible for the overall process of the project, including planning, implementation and providing high-quality evaluation analysis to help with product optimization.
• Work closely with Product Managers and technical teams to elaborate and optimize relevant evaluation standards or guidelines and output project SOPs to ensure that the evaluation meets expectations.
• Work closely with multiple business partners to ensure business metrics improvement and workflow optimization.
• Other Ad-hoc and relevant projects such as reporting and urgent business requests from product teams as assigned by TL.

Qualifications

Minimum Qualifications

• Bachelor's degree or above.
• Proficiency in both English and Spanish is required to effectively support and engage with activities in the Spanish market, ensuring comprehensive communication and operational success across diverse linguistic regions.
• In-depth understanding of search engines and TikTok or similar social media platforms. 2+ years of working experience in the IT industry will be preferred.
• Excellent data analysis and communication skills. Project management experience will be preferred.
• Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.

Preferred Qualifications

Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well-informed before joining.

We are committed to the well-being of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental well-being throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2

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