Information Technology Support Fall Intern (CMH Health)

Who We Are

Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

The IT Support department provides all aspects of support to local and remote users. We also control all local infrastructure and building conferencing and security systems.

We are looking to add one, part-time, fall intern to our team. As part of this team, you will have very diverse duties and responsibilities.

Our IT Support Internship Provides You

• Challenging IT projects with practical on the job experience
• IT audit processing experience
• Experience working with Milliman IT professionals
• Attendance at professional staff meetings and department meetings
• On-the-job mentorship from experienced IT professional
• Competitive pay
• Prospect of securing a full-time position with Milliman

Job Responsibilities

Provides Helpdesk support for comprehensive end-user systems. End-user systems include but is not limited to hardware, software, networking, and telecommunications.

Support includes research, troubleshooting, testing, analyzing, and communicating clearly and kindly to the end-user

• Prioritize tickets based on urgency and / or priority with the information given
• Completes thorough research and exhausts all possible resources when investigating an issue
• Physically installs and configures new hardware, software, and systems
• Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces.

Must be able to climb stairs, balance, stoop, kneel, crouch, or crawl

• Creates, updates, and reviews documentation. Responsible for contributing to IT knowledge base
• Perform work on-site in the Milliman Milwaukee office located in Brookfield, Wisconsin

Minimum requirements

• Knowledge in Windows Operating Systems
• Microsoft Windows 10 / 11 and Office 365 Suite
• Hands-on hardware (desktop, laptop, printer, conferencing equipment, mobile devices) troubleshooting
• Updating software and windows
• Basic TCP / IP networking
• Physical ability to walk around, climb stairs, push carts, reach up and down, kneel, crawl, and lift heavy items (up to 30 pounds maximum)
• Candidate must currently be pursuing a bachelor’s or master’s degree

Competencies and Behaviors that Support Success in this Role

Self-management Capabilities Takes initiative to do what needs to be done with little to no guidance; Continuously works on improving own knowledge, skills, and attitudes;

Exhibits a high sense of worth for self, others, and the organization; displays a positive, optimistic attitude towards challenges and problems

Problem Solving Expertise Clearly isolates and defines problems, taking steps to resolve them before they become larger and more critical;

Asks others for their opinions, suggestions, and ideas; Maintains a proper sense of balance of the perspectives and agendas of others

Planning Skills Uses time effectively works at a high level of energy on high priority items; Monitors important details rather than trivial ones;

Plan weekly and daily actions; and thinks systematically considers overall system and how to improve it

• Influencing Capabilities Communicates clearly both orally and in writing; Pleasant and willing to provide end-user support;
• establishes and maintains continuous, positive, cooperative communication with functions, organizational units, and customers;

Informs team members about new knowledge, methods, technologies, and other developments

The Team

Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care.

Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Location and Schedule : Candidates must be able to work in the Brookfield, Wisconsin office. This is a part-time fall internship, which allows up to 22.

5 hours per week. This position is from September through the end of December with the opportunity to extend based on performance.

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Benefits :

• When an intern, temporary, or seasonal employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan with matching program and profit-sharing contribution
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason. Interns, Temporary, and Seasonal Employees will earn PTO each pay period, with an accrual rate of 1 hour for every 30 hours worked

The expected application deadline for this job is December 23, 2024.

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.