Medical Receptionist
Job Description
Job Description
Orthopaedic Specialty Group, P.C., currently has an opening for a Receptionist. Responsibilities include, but are not limited to :
- Greet and discharge patients / visitors in a prompt, courteous, and helpful manner
- Assist patients with Clearwave check-in process
- Upon check-in, verify demographics, insurance eligibility, referrals and authorizations
- Obtain referrals / authorizations, if necessary
- Collect co-pays and outstanding balances from patients
- Provide patients with appropriate new patient paperwork
- Register patients, if necessary
- Schedule appointments, including but not limited to follow-ups and consults
- Responsible for cashing out and balancing nightly
- Schedule flexibility required, as employee many need to open or close an office, and / or change locations
- Perform daily chart checks for future visits to include insurance verification, referrals and authorizations
- Scan / import clinical forms daily
- Answer phones, transfer and / or direct calls during busy times
- Responsible for distribution of medical records, x-rays, prescriptions, and medications to patients as authorized by other departments, left at the front desk for patient pick-up
- Ensure release form has been completed and payments received, when applicable
- Distribute FMLA / Disability / Medical Record Release paperwork, when requested by patient. Collect authorization, payment and update log.
- Act as liaison between patient and other staff, including medical assistants, physicians, physician assistants, administrative assistants, etc.
- Keep waiting room neat and presentable at all times
- Maintain excellent communication with medical assistants and patients regarding wait times or physician delays
- Maintain patient confidentiality
Qualifications
- Minimum of a high school diploma or GED.
- Secondary training in business school or college preferred.
- 1 Year of experience in a medical office as a receptionist / appointment scheduler a plus.
Candidates will be courteous, articulate, and reliable; must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.
OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.
Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer.
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