AD Solutions is an Office Technology company based in Orlando, FL specializing in innovative document solutions and managed network services.
A Field Technician serves business customers by servicing Sharp, OCE, and HP products for a diverse client base of commercial and or private customers.
A Field Technician repairs and maintains copiers in order to support our Sales staff and Client needs. As a Field Technician for AD Solutions, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining networked office equipment in a designated territory.
Office equipment includes : digital networked copiers, scanners, laser printers, color copiers, wide format, and fax equipment.
Duties : · Will utilize proper troubleshooting procedures. · Repair and perform preventative maintenance on a full line of b / w and color digital copiers.
- Utilize systems in place for service call tickets and part usage transfer of inventory. · Adhere to all procedures including specific part replacement and maintenance intervals.
- Utilize E-Automate on company phone to receive and close repair tickets. · Complete paperwork in a timely basis. · Establish and maintain a professional relationship with each assigned customer.
- Properly maintain a car stock of inventory and repair tools / equipment. · Utilize websites, tech manuals, e-learning and technical publications to keep current on new and old equipment enhancements.
- Provide customers with clear, concise information regarding the status of their equipment. Requirements : · Degree from technical or vocational school a plus.
- Experience repairing networked office equipment a plus. · 3-5 years experience in a mechanical or technical repair position.
- Valid State driver’s license and good driving record. · Networking and internet familiarity a plus. · Candidate must be a motivated self-starter.
- The ability to work as an individual as well as on a team. Powered by JazzHR
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