Verizon Customer Service Representative (ENTRY LEVEL)
We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth.
Our Customer Service Representatives use a team approach to achieve truly remarkable service levels for both our clients and external customers.
Our Customer Service Representative position is more than just a job, it's an opportunity. An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment.
All we ask of our Customer Service Representatives is to put in the time in order to reap the reward!
We encourage candidates with experience in hospitality, hotels, and restaurants to apply as customer service, time management, adaptability, and people skills are essential in this role!
Are You?
Passionate about entrepreneurship
Unstoppable in the pursuit of achieving your goals
Driven to continuously learn new techniques
Relatable to diverse groups of individuals
Looking for growth opportunities
Eager to grind and get your hands dirty!
What you're responsible for :
Manage customer complaints efficiently and ensure a resolution in a timely manner
Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
Provide product and service information to resolve issues and serve customers in person
Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
Keep office and conference room areas clean, sanitized, and maintained
Display a positive composure and enthusiastic tone while assisting customers
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