Technical Content Writer II

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

• This position is responsible for analyzing, documenting, organizing, and publishing policies, procedures and guidelines for internal operations divisions and finding solutions using digital tools;
• facilitating work with internal and external customers to gain acceptance and consensus; supporting efforts to improve content taxonomies and content organization;
• staging and publishing new and revised records on approval applications; securing cooperation of appropriate levels of authority;

consulting with local content owners to ensure standards, templates, and publishing protocol are followed; and supporting content organization and standardization efforts that lead to improved search efficiency and improved usability.

This position may be responsible for systems trainings; templates, micro-learning, content management.

Required Job Qualifications :

Bachelor's degree AND three (3) years' experience with corporate content management, knowledge management and policy and procedural research, writing and storage OR seven 7 years' experience with corporate content management, knowledge management and policy and procedural research, writing and storage.

2 years learning and development experience in a corporate or business setting.

Experience with documenting software projects.

Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and must be able to meet tight deadlines.

Strong customer services focus and detailed oriented.

Clear and concise verbal and written communication skills.

Consulting and analytical skills.

Sound inductive and deductive reasoning.

Work with others to analyze information and evaluate results to identify appropriate solutions.

Develop solutions to meet individual and departmental goals.

Strong and proven presentation, interpersonal, organizational, and analytical skills.

Strong technical writing and content skills and to relay complex information.

PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE and Lotus Notes, or other document and web-based application or tools.

Preferred Job Experience :

Technical Content Experience (SHAREPOINT, Adobe, PowerApps, PowerAutomate, PowerBI) HIGHLY PREFERRED

Building and Coding Flows in PowerApps and PowerAutomate - HIGHLY PREFERRRED

Familiarity with Content Management Systems or Knowledge Management Systems.

Ability to work with multiple internal and external customers, senior management, subject matter experts.

Familiarity emerging content / knowledge organization models and practices in the industry.

• This is a HYBRID opportunity that will work from the office 3 days a week. Must live in a commutable distance to the listed office.*
• Sponsorship will not be provided for this role.*

HCSC Employment Statement :

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.