Nurse, Triage

Position Summary :

The Nurse Line Triage nurse works independently providing professional appropriate telehealth nursing services to patients and / or family members.

This is done utilizing a systematic approach to nursing practice incorporating assessment, planning, nursing diagnosis, implementation and evaluation in accordance with the Nurse Practice Act and its recognized professional standards.

Park Nicollet and other approved Triage Guidelines and Protocols are used to support assessment and plan of care. Implements Population based standing orders to treat patients when appropriate, based on Park Nicollet Health Services standing orders and policies.

Will function as a liaison between physicians, patients, and staff in the delivery of complex telephone care. The individual must be flexible and have strong interpersonal skills.

The nurse must be a patient advocate, maintaining the patient’s confidentiality and patient rights. The nurse resolves patient concerns or complaints while maintaining a positive, personalized and friendly attitude, addressing patient needs in a timely and appropriate manner.

Functions as a mentor to other team members and works collaboratively with team members to identify and resolve department and / or guideline issues through established procedures.

Supports a team environment which allows clear communication, positive support and creative thinking.

Education / Experience :

Graduate from course of study in nursing resulting in an associate degree, diploma or baccalaureate degree in nursing. One or more years of broad based nursing experience is required preferably in a clinic, hospital, urgent care or transitional care setting.

Telephone Triage Experience is desirable.

Special Knowledge / Skills / Certifications / Licenses :

1. Must have and maintain a valid Minnesota Registered Nurse License.

2. BLS provider status in accordance with American Heart Association (AHA) guidelines.

3. Must demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and ensure safety of patients.

4. Effective oral and written communication skills, basic computer / keyboarding / mouse skills required.

5. Desirable skills : IV skills, EKG skills, Rhythm Strip and Telephone triage skills

6. Strong clinical and human relations skills, will maintain standards of clinical skills and professional ethics as established by the Nurse Practice Act and Park Nicollet Health Services.

7. Analytical ability to assess situations and choose effective solutions.

8. Ability to conceptualize workflow, develop plans and implement appropriate actions.

9. The ability to handle multiple priorities, ambiguity, frequent change and stressful situations.

Additional Information :

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued.

It’s an important part of our Head + Heart, Together culture, and critical to our success.

The Organization

At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations.

HealthPartners includes a team of 21, people dedicated to making a difference for our members, patients and the community.

Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities.

Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values

Mission : Our mission is to improve health and well-being in partnership with our members, patients and community.

Vision : Health as it could be, affordability as it must be, through relationships built on trust.

Values :

• Excellence We strive for the best results and always look for ways to improve.
• Compassion We care and show empathy and respect for each person.
• Partnership We are strongest when we work together and with those we serve.
• Integrity We are open and honest, and we keep our commitments.

What makes us unique?

At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do.

We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts.

We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design.

As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.