Ground Handler Ramp Agent

JOB SUMMARY

Responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents as needed.

Maintaining ramp area, building and equipment in a clean, presentable condition and other duties as assigned.

JOB RESPONSIBILITIES

Perform related duties as assigned or as the situation dictates, i.e. ramp and aircraft cleaning activities. Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.

Load and unload baggage, luggage and comail. Operate ground equipment, including tugs and belt loaders. Marshal aircraft to and from gates.

Provide proper handling of baggage requiring special care. Service aircraft lavatories. Perform aircraft interior cleaning.

Responsible for aircraft security searches. Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.

Follow safety regulations which include the proper use of ground equipment and wearing proper safety items. Possess the ability to communicate using a two-way radio.

MATERIALS AND EQUIPMENT USED

Baggage cart, baggage tractor, aircraft belt loader, push back tug and baggage handling accessories. Computer, calculator and office equipment as needed.

QUALIFICATIONS REQUIRED

Competency / Behavioral Requirements

Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, dependable and fulfill obligations.

Attention to detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept constructive criticism, deal calmly and effectively with high stress situations. Be open to change (positive or negative) and to considerable variety in the workplace.

Willingness to take on responsibilities and challenges. Be sensitive to others’ needs and feelings. Be understanding and helpful on the job.

Abide by airline and MAA policies and procedures.

Minimum Training and Experience

High school diploma or GED equivalent is required. No experience necessary, will train. Basic computer skills. Ability to read and write English.

Environmental Requirements

Must adapt to changing working environments and inclement weather conditions.

Physical Requirements

Must be able to work in a high pressure environment. Must be able to carry 100-pound suitcase from the floor to 18 inches and carry 100-pound suitcase in front of you with both hands for a distance of up to 25 feet.

Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.

Must have sufficient vision and ability to safely perform the essential functions of the position.

Hours of Operation Requirements

Based on airline schedules.