Law Office Manager

We are looking for a Law Office Manager who is a savant of workflow and project management, who deeply understands employee accountability and engagement, who is metrics-driven and KPI-obsessed, and who will be invested in making important contributions to the success of the Firm.

We are an Estate Planning Law firm in Miami that started 8 years ago and has grown rapidly since 2019. Our goal is to double gross revenue in the next 18 months and are going to need a dedicated PLA / Operations Director / COO to get us there.

We’ve done a few things right and we are proud of the firm we’ve built, but there is a lot of room for improvement. The right person for this position is someone who also shares that same philosophy.

All submissions will be kept totally confidential. If you’re interested in applying to this position, please FOLLOW THE INSTRUCTIONS AT THE END OF THIS POSTING.

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

Reports To : The Owner / Managing Attorney, but with a great deal of delegated management and decision-making authority to truly run / manage the business end of the law firm.

About the Position : We are seeking a Professional with the experience and maturity to keep the Firm’s needs at the forefront and work closely with the Owner on strategy, policy, problem-solving, and decision-making.

The right person for this position will be able to help me, help you, and get the job done.

Responsibilities :

This position will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm, and for directing the implementation of Firm policies.

It is responsible for a wide range of responsibilities in all phases of law firm administration including personnel, finances, and business systems.

In short, everything but the practice of law.

The People :

• You will play a major role in shaping this firm's culture and business strategy, so we need someone with significant hands-on experience.
• This position has broad discretion and authority to manage the people throughout, i.e. you will need to hire, oversee training, assess, retrain, potentially fire, and not be afraid to start all over again until we find the A-Players that we will need to grow.
• Accountability should be your middle name. Do not apply if you want to be friends with your team more than you want to manage and hold them accountable.
• If you can help us create a culture that is professional, service-oriented, systems-focused, and KPI-driven where everything that matters is clearly written down, clearly communicated, and clearly measured then you may be the one for us.
• You will create employee scorecards with individual and department KPIs to measure against. You will obsessively monitor every team member's contribution to the firm and will know you have done a good job when everyone in the production is hitting their numbers.

The Financials :

• We have a Bookkeeper and we have a Fractional CFO but you must still have some financial background and be familiar with the review and analysis of key financial reports used for the data-driven management of a law firm.
• You will oversee financial operations and develop key finance and accounting tools for us to review, including cash flow forecasting reports, financial forecasts, budgets, performance reports, etc.

which will help us make informed strategic business decisions.

• You will ensure the accuracy and reporting of monthly financial reports prepared each month by the bookkeeper.
• You will be maximizing the profitability and productivity of the team by determining if the Firm is understaffed or overstaffed, whether employees are overpaid or underpaid;

and building the tools and training to help those employees lean in to their biggest strengths so they can be happy and productive, and the Firm can get the highest ROI.

The Systems :

• Acquiring and analyzing data should be one of your favorite pastimes!
• We are building a firm where systems run the business, and people run the systems. This position is responsible for improving both our people and our systems.
• The primary tools of this position are policies, procedures, checklists, templates, examples, scripts, and software (referred to as PSPs for short), which come together to compose systems that make the Firm more productive and profitable.
• You are going to be responsible to create, manage, and oversee those systems to ensure they are being executed according to our established standards.

A key part of your job is to create and implement best practices that transform an ineffective system into a profitable and productive one.

HR / Management Responsibilities :

• Recruit, onboard, and train new personnel. Retrain current personnel as applicable.
• Conduct performance reviews. Accountability and management of staff.
• Develop and manage a proactive and organized sales process and pipeline and track achievement against strategic objectives and business plan.
• Create an internal audit system to trigger red flags when systems are not working optimally, investigate the reason for the failures, and propose solutions (whether related to personnel, technology, workflow, etc.).
• Refine and maintain the Firm’s technology infrastructure to minimize waste and maximize internal efficiencies within the Firm.

Systems Development Responsibilities :

• Refine SKUs and PSPs and train staff on the same.
• Create, Audit, and enforce PSPs.
• Optimize firm technology and firm efficiency.

Qualifications :

• Must Speak Spanish.
• Should have prior Law Firm experience.
• Have a high energy level and even a little impatient.
• Be metrics-driven and KPI-obsessed.
• Sharp and driven with an unshakeable work ethic.
• Seek out and uncover performance issues and recommend solutions.
• You must have experience managing a team of more than 15 people.
• Not only adapt to change but seek and drive change toward growth.
• You must embrace candor in communications and interactions.
• Having keen conflict resolution (not conflict avoidance) skills.

TO APPLY :

In addition to your resume, submit a cover letter (it will prompt you to do so) and include the following information :

• Why are you interested in this position?
• How does this position align with your career goals?
• What you will bring to the table?
• I am the ONE (include this phrase somewhere in your letter).

Compensation : $75,000+ yearly with full benefits.

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