Service Manager

abc Restaurants (abc kitchen, abc cocina, and abcV) with Michelin star Chef Jean-Georges Vongerichten invites you to engage in regionally-grown, organically focused cuisine rooted in cultivating a safe relationship with the environment and our table, in a fresh and articulate space.

abc Restaurants have a committed focus on local, sustainable, and organic seasonal produce that does not use pesticides, synthetic fertilizers, insecticides or GMOs;

meat, fish, and dairy that is locally sourced and humanely treated pasture-fed, free of antibiotics and hormones; teas, coffees, spices, organic wines, juices and elixirs that are organically cultivated on fair trade cooperatives celebrating and honoring sustainability, artistry and our global diversity.

POSITION SUMMARY

ABC Restaurants, part of the Jean-Georges Management group, seeks a dedicated and experienced Service Manager to oversee daily operations and ensure exceptional customer service across our esteemed establishments : ABC Kitchen, ABC Cocina, and ABC V.

The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage service staff to maintain the highest standards of excellence.

ESSENTIAL JOB RESPONSIBILITIES

• Leadership and Staff Management :
• Supervise, train, and mentor service staff, including waitstaff, hosts, and support staff.
• Conduct regular staff meetings to communicate updates, expectations, and motivational messages.
• Address and resolve any staff-related issues or conflicts promptly and professionally.
• Customer Service :
• Ensure all guests receive exceptional service, addressing any complaints or concerns swiftly to maintain customer satisfaction.
• Monitor and enhance the overall dining experience by observing service flow and interacting with guests.
• Operational Management :
• Oversee the daily operations of the restaurant during assigned meal periods (breakfast, lunch, dinner, or brunch).
• Coordinate with kitchen staff to ensure seamless food service and quality.
• Manage reservation systems and seating plans to optimize service efficiency and customer satisfaction.
• Training and Development :
• Develop and implement training programs for new and existing staff to uphold service standards.
• Provide ongoing feedback and performance evaluations to service team members.
• Compliance and Safety :
• Ensure compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to maintain a clean and safe environment for guests and staff.
• Event Coordination :
• Assist in planning and executing special events, private dining, and large group reservations.
• Coordinate with Events Department to ensure successful event execution.
• Communication and Collaboration :
• Maintain open communication with the Director of Restaurants, kitchen staff, and other management team members.
• Collaborate with the Director of Restaurants to develop strategies for improving service and increasing sales.

KNOWLEDGE, EXPERIENCE AND SKILLS

• Proven experience as a Service Manager or similar role in a high-volume restaurant.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of restaurant operations and service standards.
• Proficiency in restaurant management software and POS systems.
• A passion for delivering exceptional customer service and hospitality.
• Ability to work flexible hours, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Ability to stand for prolong periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach / extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly

COMPENSATION

The base pay range for this position is a salary range of $70,000 - $75,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history / job-related knowledge, qualifications and skills, etc.

Lucy Restaurant LLC is an Equal Opportunity Employer