Hotel Controller

Job Description

Job Description

Job Overview

The Accounting Manager is responsible for providing consistent leadership in the financial area of the hotel by supplying management with guidance and training.

He / she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners / investors assets.

For this role, the emphasis is placed on the management of Income Audit and Accounts Receivable processing and collections

Duties / Responsibilities :

• Monitor, prepare, and communicate financial reports in accordance with L+R Hotels required due dates.
• Prepare and input all required payroll journal entries.
• Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process.
• Monitor payment requirements on groups or functions and process deposits.
• Complete collection calls on each appropriate outstanding accounts and maintain collection files on each outstanding issue.
• Review and approve the City Ledger transfers daily and communicate to supervisor any deviation from established accounting policies and procedures.
• Handle customer inquiries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules.
• Process returned checks and credit card chargebacks.
• Partner with the Sales and Events Team by establishing customer credit, including but not limited to application processing, reference checks, credit limitation, direct billing list, and deposit requirements.
• Maintain an efficient collection process to include organized filing and tracing system, issuing letter, monitoring returned checks and charge backs, performing collection calls, and preparing bad debt write-offs.
• Update daily revenue reports both for internal distribution and corporate distribution.
• Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control.
• Keep management aware of any unusual operation or financial occurrences and / or significant deviations.
• Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing.
• Assist in the monthly close process by posting journal entries that are related to daily / monthly responsibilities.
• Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevating to the Director of Finance or General Manager.
• Cross-Train in other areas within the Accounting Department including accounts payable.
• Ability to identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and / or guest experience
• Income Journal audit and posting
• Accounts Payable
• General cashiering such as petty cash reconciliation and establishing banks.
• Prepare balance sheet reconciliation, payroll reconciliation, taxes / tax exempt reconciliation.
• Executes other special projects and responsibilities as assigned.

Specific Job Knowledge, Skills and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities :

• Must be proficient in Windows, Company approved spreadsheets and word processing and in the operation of all hotel-specific systems.
• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.

Licenses or Certificates

Ability to obtain any government required licenses or certificates.

Grooming

All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).

Education and Experience :

At least 6 years of related progressive experience in hotel Accounting or related field; or a 4-year college degree with an Accounting / Finance concentration and a minimum of 2 years of related progressive experience;

or a 2-year college degree and a minimum of 4 years of related progressive experience.

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)