Experienced Director of Business Operations

The Director of Business Operations provides operational and administrative leadership to an office or offices, and works in partnership with Firmwide departments ensuring the highest level of service to our clients.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

In this capacity, the Director of Business Operations will :

• Direct the business operation and client service initiatives of an office or offices in partnership with Firm and office leadership including landlord tenant relationships, construction projects, facilities maintenance, office space allocation, and file storage;
• Direct, participate in or execute Firm strategic projects and initiatives by working collaboratively with local departments, office leadership teams, and Firmwide departments;
• Ensure compliance with Firm and Local Office policies and procedures, building requirements, local regulations, and office of General Counsel Initiatives;
• Work with Talent Management to lead hiring of office support including onboarding, and integration of Client Service Specialists, Records, Case Assistants, Paralegals, Other Timekeepers, and records team;
• Participate in the Firm’s performance process for approximately 30 office support team members including goal setting, check-in meetings, and professional development to enhance team performance, efficiency, and client service;
• Support Firm’s expense management objectives including preparing office discretionary budget; reviewing, evaluating, and responding to financial reports and monitoring monthly billable hour reports;
• Partner with outsourced service providers’ management teams to maximize the effectiveness, efficiency, and integrity of office services including reception, hospitality, reprographics, and mailroom services;
• Participate in lateral attorney onboarding process and ensure office integration;
• Plan and direct major office projects, initiatives, and events including but not limited to year-end holiday event, food drives, partner dinners, and office chair meetings;
• Act as office Crisis Leader in response to natural disaster or workplace threats;
• Travel as required;
• Work beyond scheduled hours.

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