Server Support

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Server Support - Magdalena

DESCRIPTION AND QUALIFICATIONS

Reporting to the Director of Food & Beverage and Dining Room Manager, the Server Support ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

General :

Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met

Undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role

Responsible for clearing tables and resetting tables properly

Correct handling and covering of food according to hygiene regulations and safety regulations

Assist distribution of food in the dining room ensuring that each guest receives the correct item ordered and to their specific qualifications

Stock work stations and complete all delegated side work

Report for duty punctually and in full uniform according to appearance and grooming standards

Operational Acumen :

Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager

Communicate with other restaurant staff and departments

Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times

Be fully conversant with all hotel products and services

Maintain good communication between kitchen and restaurant and other departments on a daily basis re : specials, shortages and special dietary requirements

Supervision :

Foster an environment where improvements to products, processes and service are welcomed and encouraged

Work to develop team members according to their individual abilities and potential

To assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events

Take responsibility for service in the area of the restaurant under responsibility during shift

Ensure that the restaurant dining areas are maintained to a high standard of cleanliness

Customer Service :

Establish and maintain good relationships with all guests and handle complaints, requests and enquiries

Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance

Be fully conversant with all Ivy Hotel products and services

Ensure that all guest wishes are met so far as is reasonably possible

Collate information and feedback while attending all staff briefings before each service

Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety :

Contribute to the formulation and review of risk assessments for the Bar

Take responsibility for monitoring and reporting any health and safety issues to the appropriate person

Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected

To be fully aware of the hotel’s fire and safety procedures and health and safety regulations

Stock and Inventory :

Liaise with the other managers to ensure tight stock control and budgeted margins are achieved.

PHYSICAL DEMANDS

Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds

May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas

May be exposed to individuals under the influence of alcohol.

Work is performed in a restaurant and kitchen environment

BENEFITS

Paid Vacation and Holidays

Medical and Dental Insurance

Short and Long Term Disability Insurance

Basic and Optional Life Insurance

Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer.

All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.

The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.