A company is looking for a Senior Director of Customer Experience Operations to lead process, systems, and business intelligence strategy across the Customer Experience organization.
Key ResponsibilitiesLead the CX Ops team, fostering a culture of growth and innovationOversee strategic CX initiatives and manage the rollout of Customer Success and Community platformsMonitor customer health and retention metrics to inform forecasting and performance trackingRequired QualificationsMinimum of 5 years in a Customer Success Operations Manager or similar role10+ years of overall Operations experience7+ years of experience in Customer Success, Coaching, or TrainingProven expertise in Customer Experience operations and program managementHands-on experience with CRM and Customer Success tools
Senior Director of Customer Operations
Director of Customer Operations Technology Solutions to provide innovative technical solutions and leadership in improving customer experience. ...
Senior Membership Experience Leader
Implement sales and membership strategies provided by the Regional Membership Director that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals...
Senior Director of Strategic Execution
A company is looking for a Senior Director of Product & Platform Strategic Execution (Remote). ...
Senior FISA Advisor
Office of the Director of National Intelligence (ODNI) Directorate for Mission Integration (MI) creates a consistent and holistic view of intelligence from collection to analysis and serves as the Director of National Intelligence's (DNI) principal advisor on all aspects of intelligence. In partners...
Director of Customer Solutions
A company is looking for a Director of Customer Solutions and Onboarding. ...
Director of Memory Care
Coordinate, along with the Executive Director and Director of Health and Wellness, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Promote the company’s Embrace philosophy in all aspects of his/her role to include interactions with resident, fam...
Dining Services Director / Executive Chef
Charter Senior Living of Newport News is dedicated to the care and wellbeing of our residents. The Dining Services Director/Executive Chef is directly responsible for establishing and maintaining all standards of quality, conduct, customer service, and productivity within the Dining Services Departm...
Senior Data Analyst
The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) is seeking an experienced GS-14 analyst with strong tradecraft, leadership, and interpersonal skills to help drive the analytic effort of a high performing group working to combat terrorism. Senior analysts are among the DI...
Dining Services Director / Executive Chef
Charter Senior Living of Newport News is dedicated to the care and wellbeing of our residents. The Dining Services Director/Executive Chef is directly responsible for establishing and maintaining all standards of quality, conduct, customer service, and productivity within the Dining Services Departm...
Memory Care Director
The Memory Care Director position champions Charter Senior Living’s Flourish Memory Care philosophy and lives the core values and mission of Charter Senior Living; "Enhancing the Human Spirit. The Memory Care Director is the process owner to implement and oversee the points of distinction esta...