Independently performs diagnostics, service repairs and maintenance work on customer and / or dealer-owned equipment.
Responsibilities
Performs diagnostics and repairs on John Deere equipment and technology
Performs diagnostics and repairs in the field as required
Accountable for billable time and assigned work orders
Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
3+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience working cooperatively in a team environment
Experience communicating effectively verbally and in writing
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required; Associates degree preferred
Valid driver’s license required; CDL (Commercial Driver’s License) preferred
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