Relationship Associate

Job Description

Job Description

Salary : $17.36 per hour

Location : Austin, Tx

About Us

Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded by 2008 Nobel Peace Prize recipient Muhammad Yunus.

The fastest growing nonprofit microfinance organization in the U.S., Grameen America has provided over $2 billion in small business loans and served over 138,000 low-income, primarily minority women.

GAI provides low-income women with micro-loans, asset-building through savings, financial education, and credit establishment for the purpose of beginning or expanding businesses.

For more information, please visit grameenamerica.org.

About the Job

The Relationship Associate position is an entry level position at GAI which is intended to be the first step in a career progression with the organization.

We are looking for someone who enjoys delivering a high level of customer service and outreach activities and have a positive attitude.

The Relationship Associate reports to the Branch Manager.

Work Location

We have begun our transition to in-person operations in phases. We have resumed our in-person field work for community outreach and member recruitment.

Our branch offices are beginning the transition to in-person activities on a flexible work schedule until further notice.

What You Will Be Doing As A Relationship Associate :

• Relationship management
• Schedule and lead weekly center meetings with our current members. Share information about the Grameen program, education on financial & business topics, problem solving.
• Provide high level of customer service support and build positive relationships with borrowers and members for membership and business growth.
• Answer and respond to members and borrowers’ questions in a timely and professional manner to resolve concerns and issues.
• Deliver high level of standards and ensure high quality and productivity.
• Must understand and follow all company policies and procedures.
• Recruitment
• Conduct a variety of outreach activities to attract, recruit and retain new members to achieve designated membership growth targets.
• Deliver high level customer service and elevated member experience through communication by call, outreach activities, email, or other means to set expectations and build meaningful relationships towards a successful membership placement.
• Financial Methodology
• Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
• Accurately input and track members loan payments and other relevant data in appropriate systems (such as proper posting, compliance with required notifications, etc.)

The Skills You Will Bring :

• Proficiency in English and Spanish.
• Excellent customer service communication skills.
• Strong work ethics, high level of integrity, punctuality, discipline.
• Multi-tasker with strong attention to detail and time management.
• Basic problem solving and numeric skills.
• Ability to work well alone and within a team environment.
• Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings).
• Knowledge in using computer, laptop, iPad, smartphone, Zoom, and other similar electronic devices and technology.

Education and Experience :

• Minimum of High School diploma or equivalency preferred, or two years of relevant work experience required.
• Familiarity with Microsoft Word and Excel a plus.

Requirements :

Depending on location, valid driver’s license required.

What We Offer You :

• Medical, dental, and vision insurance plans
• Generous Paid Time Off options for vacation, sick, and personal days
• Paid Holiday Schedule
• 401K retirement savings plans
• Flexible Spending Account (FSA)
• Training
• Opportunity for advancement
• And more!

Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Grameen America, Inc. participates in E-Verify.