Role Summary
Reporting to the General Manager, the Territory Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management / development of staff.
Exciting work you will do : The essential duties and responsibilities of the Territory Manager will consist of, but are not limited to, the following :
- Responsible for internal and external customer requirements for delivery of products and / or service.
- Responsible for defining fiscal responsibility and accountability for location.
- Responsible for goals and objectives for location.
- Manages and directs performance and outcomes of staff.
- Demonstrates leadership of company Quality and Service Excellence initiatives
Competencies you possess :
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Teamwork and Collaboration
- Developing Talent
- Managerial Courage
- Highly Organized
- Strategic Thinking
- Inspiring & Motivating Others
What you’ll need :
- Experience : 2-3 years of customer service, sales and management experience
- Education : High School Diploma
- Analytics / Computer Skills : Prior experience working with Microsoft Office Suite
- Organization Skills : Excellent organizational, ability to multi-tasking and shift priorities as needed
- Cross-functional skills : Works well cross-functionally; provides excellent internal and external customer service
- Communication Skills : Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills to influence, strong interpersonal and customer service skills;
high degree of discretion when dealing with sensitive and confidential information
- Leadership : Excellent mentoring, coaching and people management skills
- Physical, Mental and Visual Skills : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to;
Frequently walk and stand Light lifting and carrying up to 25 pounds Occasional need to climb, bend, stoop, crouch, and kneel Occasional reaching, twisting, and pushing
Physical Environment : While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time.
The noise level in the work environment is consistent with that of a manufacturer.
Travel : Must be able to travel; customer visitation and offsite work activities require a good driving record and a dependable vehicle
Qualifications we prefer but don’t require :
- Work Experience : Knowledge of electrical industry