Front Desk Receptionist

About Crown & Raine :

Crown & Raine is a luxury Japanese-inspired head spa and dry bar, where clients come to unwind, recharge, and leave looking fabulous.

We combine the serenity of scalp treatments with the glam of blowouts, creating an upscale yet approachable experience. At Crown & Raine, customer service is key, and we’re looking for someone to be the friendly face and fun personality that greets our clients with warmth and excitement.

Job Overview :

As the Receptionist / Host at Crown & Raine, you will be the first point of contact for our clients and the life of the party! Your role is to ensure every client feels welcomed, taken care of, and excited about their visit from the moment they walk through our doors.

You’ll manage appointments, coordinate the flow of clients, and make sure everyone has a top-notch experience. Your energy and enthusiasm will set the tone for the entire visit, so bring your brightest smile and best vibes!

Key Responsibilities :

• Provide exceptional customer service to all clients, greeting them with warmth, energy, and a personal touch.
• Manage the front desk operations , including answering phone calls, scheduling appointments, and coordinating client check-in and check-out processes.
• Maintain an organized and efficient schedule, ensuring all clients are attended to in a timely manner.
• Offer refreshments, create a welcoming atmosphere, and ensure clients are comfortable as they wait for their appointments.
• Be the life of the party by engaging with clients, making them feel special, and bringing a positive, upbeat energy to the spa and dry bar.
• Handle administrative tasks such as processing payments, answering client inquiries, and providing information about services and products.
• Communicate with stylists and spa therapists to ensure seamless coordination and client satisfaction.
• Maintain a clean and organized front-of-house area, ensuring it reflects the luxury and professionalism of Crown & Raine.
• Assist with product retailing by introducing clients to the best hair and scalp products suited to their needs.
• Help plan and host special events or promotions, ensuring clients always feel excited about what’s happening at Crown & Raine.

Qualifications :

• Strong customer service experience is a must whether you’ve been the face of a salon, a front desk wizard, or the go-to person at a restaurant, we want you!
• Positive, outgoing personality with the ability to create a lively, welcoming environment.
• Excellent communication and organizational skills to juggle appointments and keep things running smoothly.
• Comfortable working with scheduling software and processing payments.
• Ability to handle multiple tasks while keeping a cool head and providing top-notch service.
• A passion for beauty, wellness, and creating memorable experiences for clients.
• Previous experience in a salon, spa, or luxury hospitality setting is a plus!

Benefits :

• Competitive hourly rate with bonus opportunities based on customer satisfaction and performance.
• A fun and supportive work environment where your personality can shine.
• Employee discounts on treatments and products.
• Opportunities for growth and advancement in a luxury beauty and wellness setting.

How to Apply :

Send your resume and a brief description of why you’d be the perfect fit for the Receptionist / Host role at Crown & Raine to Jordan@crownandraine.

com with the subject line "Receptionist / Host Application."