Desktop Support Analyst
Job Description
Job Description
We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Coppell, Texas. This role is in the IT industry, and you will be responsible for managing and supporting a variety of devices, including phones, laptops, and tablets.
Additionally, you will be required to stay current on new technology trends and train other staff members.
Responsibilities :
- Troubleshoot and provide support for Apple mobile devices such as iPads, iPhones, and Android devices.
- Handle the imaging of Dell laptops and Computers for distribution across various domains.
- Manage warranty services and support claims with vendors.
- Operate various software and hardware vendor portals.
- Set up and provide support for printers.
- Understand and manage networks.
- Maintain an inventory of devices and parts.
- Work within a ticketing system to provide business support.
- Procure new hardware and replacement devices.
- Ensure the company's Cybersecurity posture is maintained by keeping system patching up to date.
- Use the ticketing and Purchasing system to enter, track, and close all client transactions accurately and consistently.
- Preserve the privacy of all client data.
- Provide end-user support on iOS, Android, and Windows platforms.
- Research solutions for uncommon issues and work independently.
- Document systems, processes, and procedures.
- Communicate and demonstrate techniques while cross-training other employees on various applications and hardware.
- Maintain a clean work environment.
- Proficiency in Computer Imaging
- Strong working knowledge of Apple Devices
- Expertise in Windows Desktop
- Ability to troubleshoot and resolve technical issues
- Excellent communication and interpersonal skills
- Ability to provide technical assistance and support to users
- Experience in setting up and managing user accounts
- Ability to maintain and update documentation of processes and troubleshooting guides
- Strong problem-solving abilities
- Ability to work well in a team environment
- Basic understanding of network protocols and infrastructure
- Familiarity with system and software updates and patches
- Ability to maintain confidentiality and adhere to data privacy regulations
- Willingness to continuously learn and stay updated with the latest industry trends and advancements.
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