Overview :
R anked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.
Do you want to work in an environment where the word Team really means something? At a place where you and your contributions are truly valued, and you can learn and grow?
Then Ferrellgas wants to hear from you!
We are looking for a Remote Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team.
You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working from home.
Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities :
- Works with customers on a daily basis to sustain and improve business relationships.
- Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
- Ensures accurate account setup, maintenance, and the closing of all customer account information.
- Handles all customer issues by following our customer complaint resolution policy.
- Performs soft collections for customers on credit hold or past due as well as some cash handling
Qualifications :
- High School Diploma or equivalent
- 1+ years' of customer service experience
- Willingness to report to local office if needed, dependent on business need
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Preferred Remote Qualifications :
- Windows 10 computers or higher operating system
- Computer must have 8GB of ram but preferably 16GB
- Hard wired to the modem is preferred
- Minimum cable, or DSL speeds of 100MB with 10MB upload speed
- The use of hotspots of any type are not stable, or suitable from any internet provider.
- Apple computers can be utilized, but nothing lower than 14.0 (High Sierra OS).
- Use of dual monitors is preferred but not required.
Customer Service & Corporate Support Specialist
Customer Service & Corporate Support Specialist**. Daily administrative and support services, assigned sales analysis, order fulfillment, customer satisfaction, proposal, and quote preparation to achieve the sales and contribution objectives of the company. Develop technical and application knowledg...
Dme Customer Support Specialist
The DME Customer Support Specialist is responsible for all aspects of durable medical equipment and providing excellent customer service in a fast - pace d, ever- changing , and multitasking environment. DME Customer Support Specialist**. The CSS e nsures an exceptional patient experienc...
Equipment Rental Specialist/customer Service Representative
Equipment Rental Specialist/Customer Service Representative in Hermantown, MN at Sunbelt Rentals **Location:**. Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Rep...
Residential Customer Service Specialist | St. Paul, Mn (alvera)
Residential Customer Service Specialist | St. Draw on the broad knowledge of our homes and services to address member issues, often working closely with the Property Services, Legal, and Finance teams to resolve issues and relay important information to members. Our team is comprised of real estate ...
Customer Service Specialist
Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. We are looking for a Remote Part-Time Customer Service Specialist. In addition, you will be working with both internal and external customers to ens...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
E-Commerce Customer Service Specialist
Answering customer service inquiries via Zendesk - ensuring any information in relation to orders is handled quickly and with care, answering product inquires, managing complaints and concerns appropriately. Answering customer service phone calls - providing order information, placing orders and tak...
Customer Service Specialist - Spanish
This position will be working in a fast-paced and exciting role assisting customers with all their questions and concerns regarding their consumer deposit products and services; in addition to being cross trained to support English speaking customers with questions regarding Huntington’s digital pro...
Customer Service and Photographer Support Specialist
We pride ourselves on providing creative solutions, high-quality products, and excellent customer service. Minimum 1 year Business-to-Business Customer Service experience. ...
Technical Customer Service Specialist
Address and resolve customer issues with urgency and a focus on quality service. Provide high-quality interactions with customers via phone, email, chat, and virtual meetings. Deliver clear, accurate, and consistent responses to customer inquiries, ensuring timely resolution with minimal follow-ups....