Director of Education

JOB TITLE : Director of Education

DIVISION : Learning Center

REPORTS TO : Center Director

GENERAL SUMMARY

The Director of Education is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met.

To ensure a personal learning experience, the Director monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom.

The Director also observes and coaches the teaching staff, ensuring robust instructional experiences. When the Center Director is unavailable or not in the Center, the Director of Education serves as the point-of-contact for customers and manages Center operations.

The Director of Education also communicates with the Center Director regularly to ensure quality and consistency of the customer experience.

ESSENTIAL JOB FUNCTIONS

• Observes and coaches instructional staff on a regular basis to ensure that teachers follow Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust
• Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in SylvanSets weekly goals with Center Director to drive sales growth
• Sets weekly goals with Center Director to drive sales growth
• Supports hiring processes to ensure that all new staff meet Sylvan hiring standards
• Ensures that all teachers are trained and certified to deliver Sylvan programs
• Schedules and manages teaching staff to meet Center needs and to control labor costs
• Partners with Center Director to run day-to-day operations including customer account management
• Ensures initial and ongoing progress assessments are administered according to Sylvan standards
• Ensures that all staff who administer assessments are trained and certified
• Monitors student progress to ensure goals are achieved and ongoing family needs are met
• Checks students in and out of the Center with particular attention to student safety and well-being
• Greets and assists students, parents, and potential customers according to Sylvan standards

KNOWLEDGE REQUIRED

• Bachelor's Degree in Education or related field; Master’s degree preferred
• Minimum of one or two years of teaching experience preferred; Experience in supervisory role preferred
• Knowledge of current educational policy
• Previous retail and / or sales experience preferred
• Familiarity with instructional technology and tablet computers
• Experience using Office Suite and other standard business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

• Proven ability to engage, motivate, and inspire students to learn
• Proven ability to supervise, coach, and develop teachers / instructional staff
• Strong customer service, interpersonal, and communication skills
• Strong analytical and problem solving skills
• Proven ability to discuss and sell Sylvan products and services to new and existing customers
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Self-sufficiency in ownership of work and tasks
• Proven ability to communicate effectively in writing as appropriate for the needs of the audience
• Ability to work collaboratively; Strong team player
• Ability to work a flexible schedule, including evenings and weekends
• Ability to occasionally lift and / or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade.

We guarantee positive educational results every step of the way. Our instructors are passionate, and our expert approach is personal and prescriptive, with each individual child's needs in mind.

Our talented employees experience daily the impact they make. We're an organization that prides itself in instilling knowledge and confidence in each customer we benefit! Join us, and be inspired!