Search jobs > Newark, NJ > Temporary > Noc
WHO WE ARE :
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting / Staffing firm based in Chicago's Loop.
WHAT WE DO :
We focus on providing delivery, staffing, and supported services such as enterprise integration / implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA.
We service clients in SLED (state / local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
DTI has an immediate need for a NOC (Network Operations Center) Consutant for a 6month+ contract in Newark, NJ.
Consultant must work on our W2
Consultant must be available to work all three shifts onsite
Duration : 6 Months+
Contractor Job Description - NOC
Location : Newark, NJ
Requisites :
- Education : Completed higher education or studying in technology areas;
- Experience in Help Desk / Service Desk / Call-Center
- Knowledge in monitoring; (SolarWinds, Zabbix, Nagios, Grafana, etc.)
- Basic knowledge of networks;
- Basic knowledge of IT support;
- Familiarity with ITSM tools (ServiceNow, Jira, GLPI, etc.)
- Familiarity with operating systems, Office Package and E-mails;
- Familiarity with virtual desktop VDI infrastructure;
- Familiarity with working on a VPN;
- Familiarity with answering calls (AWS connect), using call answering protocol.
- Experience with recording and categorizing calls and diagnosing problems and incidents;
- Experience in documentation and ITIL processes;
- Good written and verbal communication;
- Familiarity with escalation processes, internal, external and service providers;
- A heightened sense of urgency.
- Familiarity with following daily work processes and routines with responsibility and organization.
Shift Roster
1st shift : 07 : 00 15 : 00
2nd shift : 14 : 30 22 : 30
3o turno : 21 : 30 07 : 30
NOC Consultant
DTI has an immediate need for a NOC (Network Operations Center) Consutant for a 6month+ contract in Newark, NJ. Consultant must work on our W2. Consultant must be available to work all three shifts onsite. Contractor Job Description - NOC. ...
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