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NOC Consultant

DTI
Newark, NJ
Full-time

WHO WE ARE :

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting / Staffing firm based in Chicago's Loop.

WHAT WE DO :

We focus on providing delivery, staffing, and supported services such as enterprise integration / implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA.

We service clients in SLED (state / local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

DTI has an immediate need for a NOC (Network Operations Center) Consutant for a 6month+ contract in Newark, NJ.

Consultant must work on our W2

Consultant must be available to work all three shifts onsite

Duration : 6 Months+

Contractor Job Description - NOC

Location : Newark, NJ

Requisites :

  • Education : Completed higher education or studying in technology areas;
  • Experience in Help Desk / Service Desk / Call-Center
  • Knowledge in monitoring; (SolarWinds, Zabbix, Nagios, Grafana, etc.)
  • Basic knowledge of networks;
  • Basic knowledge of IT support;
  • Familiarity with ITSM tools (ServiceNow, Jira, GLPI, etc.)
  • Familiarity with operating systems, Office Package and E-mails;
  • Familiarity with virtual desktop VDI infrastructure;
  • Familiarity with working on a VPN;
  • Familiarity with answering calls (AWS connect), using call answering protocol.
  • Experience with recording and categorizing calls and diagnosing problems and incidents;
  • Experience in documentation and ITIL processes;
  • Good written and verbal communication;
  • Familiarity with escalation processes, internal, external and service providers;
  • A heightened sense of urgency.
  • Familiarity with following daily work processes and routines with responsibility and organization.

Shift Roster

1st shift : 07 : 00 15 : 00

2nd shift : 14 : 30 22 : 30

3o turno : 21 : 30 07 : 30

1 hour ago
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