Customer Service Representative
The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery.
Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people throughout the organization to provide exceptional service to our customers.
Areas of Responsibility :
- Responsible for specific accounts
- Receives orders from customers via EDI, email, phone, or fax
- Review / approve incoming orders
- Places in schedule and monitors activity from beginning to end
- Provide response to customers within 2 hours of notification of receipt and / or solution
- Create, review and provide sales order confirmations to customers / sales as required
- Create booking information at the time of order entry, monitor and advise if any changes to the schedule
- Works with customers on any and all sample requests
- Provide and hold weekly updates with customers
- Provides help to a new customer set up with sales
- Manage customer complaints / quality issues
- Pricing management within guidelines as set forth by management
- If there are delays, in manufacturing, transportation, or getting bookings the customer is notified the order will be late.
- Capture and provide customer OTIF
- Helps investigate all customer payment issues and works with other departments to process
- Source existing inventory to incoming orders where applicable to reduce machine time
- Creative problem solving and ability to manage many issues at
- Review check credit vs limits on the order entry
Education & Certifications
- BS in Business and or Supply Chain functions
- 3 - 5 years of related experience in a customer service
Qualification & Experience
- Solid organization skills with the ability to meet multiple deadlines
- Strong skills in Excel, Outlook, and Microsoft Access
- Seeks opportunity for continuous improvement & resilient
- Ability to multi-task in a fast pace environment & work well under pressure
- Independent worker, self-directed and adaptable to change
Behaviors
- Effectively and accurately use communications. Must possess good verbal and written / grammatical skills, in addition to mathematical skills
- Previous experience with ERP systems is preferred
- Strong phone contact handling skills and active listening skills required
- Must possess a cooperative attitude and a dedication to the mission of the company, as well as, work effectively within a team
- Customer orientation and ability to adapt / respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Customer Service Representative. Focused on communicating appropriately and providing our customers with quality on-time service. This positio...
Now Hiring - Licensed Customer Service Representative
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Part-Time, Licensed Customer Service Representative - State Farm Agent Team Member. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and frien...
Now Hiring - Customer Service Representative
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Temp-to-Hire Customer Service Representative
TEMP-TO-HIRE Customer Service opportunities!. Work closely with internal departments and external customers. ...
Customer Service Representative
Promote customer goodwill by providing high standards of customer service. Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor. POSITION TITLE: Customer Service Manager. To provide and maintain high standards of customer service throughout...
Customer Service Representative
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. Customer Service Representative. Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives a...