Job Description
Job Description
Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership.
Job Responsibilities :
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Assist in answering service phone calls
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports and other reports as needed
- May process warranty and / or product improvement claims including the computation of charges, submission and follow-up
- Other related duties as instructed by management
Job Requirements
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical / technical terms is preferred
- Mechanically inclined
- High School Diploma or equivalent experience
Reports To : Service Manager / Site Manager
Supervises : None
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