Poker Dual Rate Supervisor / Dealer

Job Description

Job Description

SUMMARY

Under the direct supervision of the Poker Room Manager or Table Games Management when acting as a Poker Supervisor and under the direct supervision of the Poker Supervisor when acting as a Poker Dealer, the Poker Dual Rate Supervisor / Dealer implements procedures in the Poker Room to ensure adherence to internal controls, standard operating procedures and Indiana Gaming Commission regulations.

Safeguards Company assets located in the assigned work area with emphasis on guest service, monitoring dealer performance and game protection.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.

This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.

When acting as a Poker Supervisor include the following :

• Directly supervises poker dealers as well as the operation and conduct of any poker games to which they are assigned.
• Responsible for the accuracy and maintenance of poker podium banks.
• Monitors all procedures governing the opening and closing of games and shift changes.
• Supervises the performance of poker dealers to ensure efficient gaming operations during a shift.
• Manages waitlist software and diligently works to keep open seats to a minimal.
• Ensures that games are supplied with adequate and operable equipment.
• Ensures that all Indiana Gaming Commission regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
• Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
• Must be knowledgeable of poker rankings and general poker room procedures.
• Must be able to provide hosting’ duties to Poker Room guests. These duties will include :

o Greet players at the podium with a smile and a welcoming attitude.

o Convey what poker games are available and at what limit.

o Accurately add player’s names to the game lists and provide information about the requirements of the game.

o Call names of waiting players when seats become available and ensure that players are seated properly in requested games.

o Effectively manage table changes / must-move lists.

• The Poker Supervisor will announce new games and call names of players waiting for such, properly answer the telephone, provide information to callers, record messages accurately and pass them on to the appropriate party, transfer calls to appropriate personnel as determined by customer’s needs.
• Properly execute podium bank and table bank fills’ when necessary.
• Resolve customer game disputes in accordance with Indiana Gaming Commission regulations, Title 31 compliance, and Terre Haute Casino Resort’s standard operating procedures.
• Monitors compliance of all approved policies and procedures and reports deviations to Poker Manager, if observed.
• Other duties as assigned.

For scheduled shifts in the dual rated position of Poker Dealer, ESSENTIAL DUTIES AND RESPONSIBILITIES will be consistent with those in the job description for the respective position.

Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

High School Diploma or GED required. Minimum of 1-2 years as a multiple game dealer or related supervisory experience in Poker.

LANGUAGE ABILITY

Ability to read and interpret documents such as policy and procedure manuals and internal controls. Ability to write routine reports and correspondence.

Ability to speak effectively after groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Ability to work with and apply mathematical concepts such as probability and statistical theory.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.

COMPUTER SKILLS

Must possess intermediate PC skills. Microsoft Office experience required.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Indiana Gaming Commission.

SUPERVISORY RESPONSIBILITIES

When acting as a Poker Supervisor oversees daily supervision and operation of all poker games in Poker Room. Ensures Dealers carry out duties in accordance with all applicable regulations.

None when performing work as a Poker Dealer.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually loud. Candidate may be exposed to smoke when on the casino floor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the dealing role of this job, the employee is frequently required to sit (80% of the time).

While performing the duties of the Supervisory role of this job, the employee is frequently required to stand (90% of the time).

Candidate must also speak, hear, use hands to handle or feel, and reach with hands and arms. Specific vision abilities required by this position include close and distance vision, color and depth perception, and, peripheral vision.

The employee must occasionally lift and move up to thirty (30) lbs independently and more than 30 lbs with assistance.

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