Front of House Manager

Mercy Me, part of Unordinary Hospitality Group , located in West End - Washnington DC, dynamic South American inspired place, blending the elements of a restaurant, bar, and lounge into a captivating experience.

Our culinary and beverage inspiration derives from the rich elements of South American cuisine, respecting its time-honored traditions while exploring the ever-evolving cultural influences that have shaped the remarkable culinary traditions across Latin America.

We are seeking to hire a dynamic and experienced Front Of The House Manager to join our award winning hospitality team.

Benefits :

• Comprehensive Medical, Dental and Vision Insurance
• 401k
• Flexible Savings Account / Healthcare Savings Account / Dependent Care Savings Account
• Commuter Benefits
• Paid Sick and Vacation Days
• Dining Discounts

Duties & Essential Functions (these are not all-inclusive) :

• Promotes the core values and culture of Mercy Me / Unordinary Hospitality, including but not limited to excellence in food and beverage, service, and hospitality.
• Works with the General Manager and Director of Food & Beverage to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.
• Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members.
• Coordinate with Director of Food & Beverage with continued update on training material as well as service tools.
• Provides and oversees the service for all VIP customers when on property.
• Develops positive customer relationships and addresses customer service needs.
• Hosting regular service class for all departments and curate continued educational opportunities.
• Fulfills monthly report on the state of service quality at the restaurant. This includes any patterns in service flaw, team member performance, shift in team culture and morale.
• Take full ownership of daily guest reviews. Follow up internally and make direct reach-out to guests within 48 hour window.
• Appraises staff performance and provides feedback to improve productivity.
• Develops strategies for better workplace efficiency and goal achievement.
• Liaises between employees, the General Manager ( GM ), and the Director of Food & Beverage.
• Oversee the environment of the music : including but not limited to music, lighting, temperature.
• Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
• Maintains physical facilities within the restaurant space.
• Previous management experience preferred (1-2 years).
• Knowledge of POS (point of sales) systems.
• Must be able to lift heavy boxes.
• Ability to walk, stand, and bend for extended periods of time over multiple floors.
• Occasional kneeling, bending, crouching, and climbing is required.
• Available to work weekends, nights, and holidays as the business dictates.
• Fluent in written and spoken English.
10 days ago