Program Assistant

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Responsibilities*

Key responsibilities include, but are not limited to :

• Student Services Support : Enter and maintain class schedule in Wolverine Access. Collect, enter, and maintain course descriptions;
• collect, upload, and archive syllabi. Process overrides. Manage classroom requests; monitor textbook ordering; schedule advising appointments;

maintain advising appointment calendars.

Event Support : Assist Student Services Coordinator with planning and executing departmental undergraduate declaration event, participation in LSA Major / Minor Fair;

assist with graduate recruitment, orientation and professionalization lunches; manage the Mitchell Scholars program events, assist with other events as needed.

• Communication Support : Create, maintain, and update content of departmental website; oversee social media accounts; create departmental e-newsletter;
• create content for and maintain digital signage. Create department specific advertisement for Giving Blue Day; create departmental flyers and other promotional materials for events and classes;

create power points for promotional and outreach presentations. Edit and format departmental communications and reports.

Suggest, create, and implement ideas for departmental branded merchandise.

General Office Support : greet visitors, answer / route questions, answer phone. Monitor and order office and kitchen supplies.

Order computers and peripherals and coordinate set-up with IT. Maintain departmental directories, email lists, copier codes and mailboxes.

Trouble shoot copier and printer and call for appropriate service persons as needed. Process incoming and outgoing mail.

Coordinate bi-annual shredding event. Maintain departmental bulletin boards. Schedule departmental conference room and meeting rooms.

Act as liaison to UM Facilities for routine facilities issues (light bulbs etc.) Supervise student temp in the main office.

Required Qualifications*

Associate degree or an equivalent combination of education and experience. Demonstrated excellent written, verbal and interpersonal communication skills.

Demonstrated ability to use sound judgment and problem solve. Ability to work effectively and sensitively with a diverse group of students, faculty, and staff.

Demonstrated ability to handle sensitive and confidential materials and situations appropriately. Proficiency with information technology applications, including MS Word and Excel, Adobe Creative Cloud, as well as web site maintenance.

Must have excellent organizational skills, demonstrate the ability to set priorities, and handle multiple assignments and deadlines;

meticulous attention to detail and accuracy.

Desired Qualifications*

Bachelor degree or an equivalent combination of education and experience. Reasonable knowledge of UofM and LSA policies and procedures.

Experience with event planning. Experience using Wolverine Access. Experience in graphic design, marketing.

Modes of Work

Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the