SUMMARY :
The Food and Beverage Floor Manager is responsible for overseeing daily operations in the food and beverage department, ensuring exceptional service delivery and a positive guest experience.
This role involves managing staff, coordinating service activities, and maintaining quality standards while adhering to budgetary guidelines.
ESSENTIAL FUNCTIONS :
- Supervise and train food and beverage staff to ensure high standards of service and presentation.
- Manage daily floor operations, including opening and closing procedures, and staffing schedules.
- Monitor guest satisfaction and address any concerns or complaints promptly and effectively.
- Collaborate with the kitchen team to ensure timely and accurate order delivery.
- Maintain inventory levels and assist with ordering supplies as needed.
- Ensure compliance with health and safety regulations, as well as company policies.
- Develop and implement strategies to enhance service efficiency and customer satisfaction.
- Prepare reports on staff performance, customer feedback, and financial metrics.
QUALIFICATIONS :
- High school diploma or equivalent; degree in Hospitality Management or a related field preferred.
- Minimum of 3 years of experience in food and beverage service, with supervisory experience preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of food and beverage industry trends and best practices.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Exerting up to 50 pounds of force occasionally, and / or 10 pounds of force frequently or constantly to lift, balance, carry, push, pull, or otherwise move objects.
- Ability to be mobile for a minimum of 6 hours.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment may range from moderate to loud.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
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