Retail General Manager

West Hills Boutique, 6343 San Fernando Rd., West Hills, California, United States of America Req #24811

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Tuesday, August 13, 2024

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.

It’s always a GOOD day in SoCal!

The Retail General Manager is responsible for the efficient operation of Agoura Hills Boutique, Montrose Boutique, West Hills Boutique, Woodland Hills Boutique, and Mulholland Drive ADC.

The Retail General Manager manages and leads the store team to achieve established goals for sales, production, customer service, payroll, safety, and expense control.

• Ensures excellent service and team relations. Engages with ambassadors, customers, and donors while presenting a friendly and cooperative attitude.
• Ensures all safety rules are followed and team exercises caution in work-related activities.
• Leads team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures, and personal protective equipment policies are followed.
• Achieves financial objectives by monitoring weekly budget; scheduling expenditures; analyzing variances; coaching ambassadors and initiating corrective actions.
• Manages and ensures donated goods are received using the tablet, processed timely, and meet company standards of quantity and quality goals.
• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling, and directing work;

appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems.

Follows up on all assigned projects.

• Follows proper auditing procedures, customer relations, regulatory compliance, and reporting.
• Reviews merchandising needs on a daily basis; leads the team to achieve daily production goals to support daily sales goals and upcoming promotions.
• Authorizes price markdowns when appropriate and promptly reacts to sell-through.
• Writes, manages, and submits schedules; and monitors, edits, and authorizes timesheets per company policy.
• Ensures store asset control and security policies and procedures are enforced.
• Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
• Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance.
• Work flexible shifts; including nights, weekends, holidays, and overtime when needed.
• May be required to work at a nearby location.

Education & Experience

• 3-5 Years of supervisory experience in a customer-focused management role. Retail experience preferred.
• High school diploma or general education degree (GED) required; college degree helpful.
• Ability to multitask projects of varying scope and complexity with minimum supervision.
• Must be proficient in using personal computers and other technology necessary to complete the activities assigned.
• Must be proficient in Microsoft Outlook, completing surveys using electronic platforms to complete daily tasks.
• Strong communication, training, developing, and people skills.
• Computer skills include timekeeping systems, Microsoft Word, Excel, and Outlook, POS system, personal computers, daily usage of technology, and tracking applications to complete tasks.
• Demonstrated success with process accountability and multi-tasking.
• Ability to handle confidential information.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
• Clear screening processes which include : Background and Drug Screening.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to, or subject to discrimination any individual solely by reason of his or her disability.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.

If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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