Spray Foam Technical Services Representative (TSR)

Job Summary :

Compensation : $72,600 - $92,500 : $3,500 Sign on Bonus

The Spray Foam Technical Services Representative (TSR) is responsible for serving as an expert in spray foam and associated equipment for IDI customers and staff, including but not limited to the training of current and potential customers on spray foam application, new equipment commissioning, performance of repairs and warranties, troubleshooting, safety, and providing insightful recommendations to help our customers grow.

Responsibilities / Duties :

• Edify industry standards on health and safety
• Counsel customers on efficient chemical processing
• Exhibit Job site efficiency
• Perform new equipment training & commissioning
• Provide expectations for equipment owners on maintenance and warranty practices
• Maintain a basic understanding of building codes and building science
• Support in troubleshooting equipment issues in person or virtually
• Educate customers on proper application techniques for spray polyurethane foam
• Present information in a group setting
• Execute timely completion of projects and tasks
• Assist IDI Sales Team with informing prospects / customers about IDI’s products including spray foam, parts and equipment, spray foam rigs and spray foam accessories
• Consolidates and communicates customer interaction to the IDI Sales Team
• Visit jobsites to conduct on-site trainings
• Assist IDI sales representatives with thorough troubleshooting and processing warranty claims
• Provide assistance and training for new hires
• Create service quotes for customers to include parts and labor
• Perform repairs within IDI’s scope of service
• Carry parts and tools to perform pre-determined tasks
• Provide ordering information to customers and IDI Sales Team when equipment recommendations are made
• Communicate repair efforts to regional IDI Service Centers when assistance is needed
• Assist customers with evaluating potential warranty issues
• Provide follow up reporting
• Submit expense reports on a weekly basis by deadline as needed
• Maintain an updated calendar to keep Sales Representatives and Managers informed of scheduling
• Other duties as beneficial to IDI

Leadership Competencies :

Leads Self Communicates Effectively & CandidlyDrives for ResultsDemonstrates AccountabilityTakes InitiativeCollaborates

Qualifications / Skills :

• Must be mechanically inclined
• Related work experience would include but not limited to :
• Basic engine repair
• Spray foam application equipment
• Basic electrical knowledge
• General knowledge of code approved building practices with an emphasis in building envelope, spray foam and fiberglass insulation
• Construction background a plus
• Knowledge in troubleshooting spray foam application / equipment problems
• Excellent verbal communication skills
• Proficient planning, time management and organizational skills
• Efficient in Microsoft Office tools
• Ability to travel an average of 80% of the time
• Ability to achieve set goals in a timely manner
• Detail-oriented, ability to work independently as well as with other team members
• Must be comfortable and proficient in public speaking in classroom style training

Education and / or Experience :

• High School diploma or GED and 3-5+ years equivalent experience preferred
• Experience either in school or by trade in engine repair, construction / building science and / or electrical work preferred
• Sales training preferred

WHO WE ARE :

In 1979, Joe Novogratz founded IDI with a mission : build an insulation distribution company that would supply the market with a wide selection of quality insulation and act as a true, professional resource for independent contractors.

For the past 40 years, IDI has grown from 1 location in Minnesota, to 60 locations, more than 1,500,000 sq. ft. of warehouse space, over 200 trucks making daily insulation deliveries, over $75,000,000 of inventory in our warehouses, and over million miles driven by our drivers.

IDI has accomplished all this growth while remaining a privately-owned and operated business and has solidified itself as America’s Insulation Source.

In order to ensure our service goes above and beyond while our business grows, we need trusted, driven, and talented people to join the IDI family.

From sales, to operations, to the corporate office, every employee has the opportunity to grow with the company and have their voice heard.

We embrace our family-oriented values and feel the same about our IDI team. Our employees enjoy a healthy work / life balance and receive benefits that fit employees’ and their families’ needs.