Description
Reno Solar is looking for an organized and motivated Project Manager for our Solar Operations department. This person will perform a wide variety of administrative and communication duties including but not limited to scheduling installations and coordinating with customers and colleagues to drive project completion in a timely manner producing a 5-Star experience for every customer interaction.
Must have previous office administrative and customer service experience! Previous solar and / or roofing experience is strongly preferred.
The ideal candidate will be conversationally articulate, and highly computer literate with experience utilizing MS Office programs Word and Excel They will be a team player who is also comfortable taking charge of operational flow and advocating for the customer.
They will be polished, and professional and have strong organizational skills with the ability to perform multiple projects simultaneously while prioritizing responsibilities and work assignments.
Responsibilities
- Manage the pipeline of customers in a variety of work queues
- Keep jobs moving forward and on time
- Answer incoming calls and field questions from customers
- Advocate for the customer and engage with the appropriate staff to ensure the project is meeting Reno Solar timelines
- Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
- Utilize conflict management skills and escalate issues as needed
- Communicate effectively with branch personnel using a professional, empowering approach
- Provide daily reports and updates to management
- Generate goodwill for the company in the form of 5-star reviews and referrals
- Perform other duties and tasks as needed
Qualifications
- Ability to prioritize work and work under sensitive time restraints
- Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
- Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
- Ability to follow through on assigned tasks and projects with minimal supervision
- Foresight and desire to take initiative to achieve desired results
- Ability to prioritize and multitask
- Exceptional customer service and verbal communication skills
- High level of organization and professionalism
- Strong attention to detail
- Good problem-solving skills
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