- Manage reports and dashboards for one or more functional departments
- Report on key metrics, analyze and interpret trends, and provide actionable recommendations
- Dive deep into the data to perform complex analyses on historical and real-time data, creating actionable insights and recommendations.
- Collaborate with internal teams to identify new metrics, build out reporting, and data analyses that will drive insights that lead to customer experience and business improvements.
- Translate business questions into hypotheses that can be answered with experiments, tests, the application of statistical methods, and / or data analysis.
- Identify areas where improvements in the underlying is data required for analytics and / or the operation of the business.
- Design and evaluate tests and experiments to measure the impact of business decisions and changes to the customer experience on customer engagement and business performance
- Publish monthly insights to leadership teams highlighting relevant trends and recommending data-driven changes
- Understands organization’s Key Performance Indicators (KPIs) that drive business success
- Consults with business users to create BI solutions from new business initiatives
- Defines and documents changes to existing business intelligence systems and effectively communicates changes to all users
- Designs innovative solutions to problems for which no solution is known (new models and / or algorithms
- Understands and translates data and business needs into clear research questions, analyses, insights, findings, and recommendations
- Programs and manages data to allow for analysis and insight for large data sets; Uses these insights to influence the organization’s approach to business challenges
- Mines and programs vast amounts of data for useful insights
- Communicate information and insights to business leaders and recommendations to adapt business strategies.
- Other duties as assigned
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Design and evaluate tests and experiments to measure the impact of business decisions and changes to the customer experience on customer engagement and business performance. Consults with business users to create BI solutions from new business initiatives. Defines and documents changes to existing b...
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