As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients.
You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion.
Your primary focus will be on building strong relationships with key stakeholders, understanding their business goals, and guiding them to maximize the value of our SaaS platform.
Responsibilities :
- Collaborate with Sales, Marketing, and Product teams to align customer success strategies with overall company objectives.
- Develop and implement customer success programs to drive product adoption, retention, and expansion.
- Proactively identify and address customer challenges, ensuring timely resolution and overall customer satisfaction.
- Conduct regular business reviews with key accounts to assess their needs, address concerns, and explore opportunities for upsell or cross-sell.
- Analyze customer usage data to identify trends and insights, providing actionable recommendations to enhance customer success.
- Serve as the escalation point for critical customer issues, working closely with internal teams to ensure prompt resolution.
- Develop and maintain a deep understanding of our SaaS platform, staying informed about updates and new features.
- Collaborate with the Product team to provide customer feedback and insights for continuous product improvement.
- Measure and report on key performance indicators related to customer success, providing regular updates to senior leadership.
Qualifications :
- Proven experience in a Customer Success leadership role within a SaaS company.
- 3+ years of experience using JIRA
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to derive insights from data.
- Results-oriented with a focus on customer satisfaction and retention.
- Familiarity with the Insurance / Finance Industry and understanding of SaaS business models.
- Ability to thrive in a fast-paced and dynamic environment.
- Experience working with CRM tools and customer success platforms.
Lumen Resources :
At Lumen Resources you will be partnering with trained recruiters who will guide you through discovering a brighter future.
Our recruiters are concise and efficient in all interactions, hold exceptional communication, and will support on resume writing and interview preparation, so you can land any position you want!
Lumen Resources is an Equal Opportunity Employer
Please contact our team for more information
Customer Success Manager - K12 School Districts (FL)
As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves. As a Customer Success Manager, you will have hands-on experience working with our school nurses and other health staff, at ...
Customer Success Manager
Worth AI is on the lookout for a dedicated Customer Success Representative/Manager who is passionate about helping customers achieve their goals using our innovative AI solutions. As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fosterin...
Customer Success Manager (SaaS)
As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion. Analyze custo...
Project Manager (Customer Success Specialist) - Remote R0037213
The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity, the Project Manager will be the main cont...
Customer Success Manager
As an Customer Success Manager, you will build meaningful customer relationships, provide exceptional service, and guide customers through the application process with care. Proactively connect with prospective customers and establish rapport . Assist customers with policy applications and monitor ...
Customer Success Manager
We are looking for a Customer Success Manager (Enterprise) to join the Tessian team following the Proofpoint acquisition. As well as being responsible for renewals and advocacy in our NAMER customer base, you'll be a bridge between Product and our customers - communicating our technology, understand...
Remote Customer Success Manager – Tadaweb
Our SaaS platform follows ethical principles and actively supports the implementation of customer policies. You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success. You will train and mentor our cus...
(Remote) Customer Success Manager
Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organization. Silverblaze is looking for a Customer Success Manager to join our team!. As a Customer Service Manager, you will ensure that our customers receive the highest level of ...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Customer Success Manager (Portuguese/Spanish speaking)
The Enterprise Customer Success Manager (ECSM) will play a key role in driving customer success, retention, and expansion within our Enterprise accounts focused on Latin America accounts with potential to add other Americas accounts. Customer Operations, Customer Success, Sales, Sales Engineering, t...