Service Technician

Job Description

Job Description

Benefits :

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Service Technician

The Service Technician is responsible for the installation, repair, and maintenance of HSG Tech laser cutting and metalworking machinery at customer sites across the U.S., as well as at our Chicago showroom. This role reports to the Aftersales Manager of the U.S. subsidiary. The technician ensures that machines operate safely and efficiently, provides basic customer training, supports warranty and routine maintenance work, and promotes value-added services. 100% travel will be required.

Key Responsibilities

The duties listed below are the specific responsibilities associated with this role. Additional related duties may be assigned as required.

Install and commission HSG fiber laser machinery at customer locations

Perform scheduled preventive maintenance and emergency service repairs

Troubleshoot and repair electrical, mechanical, pneumatic, and control systems

Submit accurate and timely service reports, checklists, and timesheets

Document service actions, customer issues, and solutions in company systems

Support fellow technicians and escalate complex issues to senior engineers as needed

Follow OSHA regulations, site safety protocols, and company policies at all times

UP to 100% travel after training period

Work overtime and weekends when required based on customer needs or project deadlines

Qualifications

Associate degree or technical certificate in electrical, mechanical, or industrial technology preferred

35 years of hands-on experience with industrial machinery installation and repair

Experience with CNC or fiber laser equipment a strong plus

Ability to read and interpret wiring diagrams, schematics, and technical manuals

Understanding of PLC systems and basic industrial automation principles

Strong mechanical aptitude and familiarity with hand and diagnostic tools

Valid drivers license and clean driving record required

Technical & Interpersonal Skills

Strong troubleshooting and documentation skills

Good communication skills, including ability to explain technical issues clearly to non-technical users

Comfortable using mobile apps, digital forms, and service tools

Able to work independently, stay organized, and manage tasks under pressure

Team player willing to support others and share knowledge

Fluent in English; Spanish or Mandarin a plus

Working Conditions & Physical Demands

Travel up to 90%, with overnight stays and occasional weekends

Must be able to lift or move items up to 25 lbs and perform physical tasks in industrial environments

Ability to stand, walk, kneel, crouch, or crawl as needed on job sites

Visual and hearing ability required to conduct equipment inspections

Exposure to loud noise, moving parts, and varying temperatures in manufacturing settings

Requires use of hands and arms for extended periods; occasional stooping or climbing

Must be able to read technical materials, analyze problems, and apply logical solutions quickly

Must communicate clearly and professionally in writing and verbally

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This is a remote position.