Information Technology Help Desk

IT Help Desk / Jr. System Administrator Job Description for Moksh Tech

• Job Title : IT Help Desk / Jr. System Admin.
• Company : Moksh Infotech
• Location : Maryland Onsite and Nearby Maryland Remote only for US Citizens and Person having Green Card Can apply.
• Job Type : Onsite / Remote
• Working Days : 5 days, Rotational
• Shift Timings : US Day Shift
• Interview Mode : Virtually
• Infrastructure Requirement’s : Please ensure you have a laptop equipped with an i5 or i7 processor, windows 11, 10th Generation, 16 GB RAM, 100 Mbps fiber line broadband internet connection, and noise-canceling headphones with extra mouse, keyboard and monitor.

Reliable power backup is also requried

About the Company :

Moksh Infotech, a premier global outsourcing services company based in Ahmedabad, India, is seeking a seasoned Windows System Administrator to join our dynamic team.

This full-time, work-from-home position offers the opportunity to provide top-tier support to our diverse clientele, primarily based in the USA.

The ideal candidate will possess a strong command of the English language, both spoken and written, and be flexible to work in various shifts to meet our clients' needs.

Key Responsibilities :

• Provide IT Help Desk / Jr. System Admin. as part of Moksh Tech's leading MSP & Software Development services.
• Support and manage Active Directory, including group policy, PowerShell scripting, and domain trust.
• Handle server roles & features, regular support operations, and end-user support calls.
• Manage Exchange, EUS, AD, O365, Intune, Azure AD.
• Oversee MDM, DHCP, Firewall, Windows Servers, and Virtualization (Hyper-V / VMware).
• Conduct backup and patch management operations.
• Utilize ticketing systems and RMM tools effectively.
• Understand and support VOIP Services, with a preference for candidates with Call Center experience.
• Manage remote access solutions, including Microsoft RDS and Cyberoam Firewall administration.
• Troubleshoot ISP-related issues and coordinate with vendors.
• Maintain a comprehensive knowledge of managed services & multi-tenant support environments.

Required Technical Experience :

• 3+ years of experience in a Help Desk / Jr. System Admin role.
• Microsoft Certification is a must.
• Experience with Microsoft licensing and working with vendors in a support role.
• Excellent troubleshooting skills and experience in resolving complex technical issues.

Preferred Attributes

• Ability to manage multiple projects simultaneously with great attention to detail.
• Strong organizational skills and a team-player mindset.
• Critical thinking skills and the ability to provide empathetic customer support.
• Positive and courteous demeanor with a service-oriented approach.
• Openness to constructive criticism and learning from experience.
• Flexibility to work in any shift, including night shifts (not applicable for USA-based candidates).

Moksh Tech is committed to providing unique value-added outsourcing services, allowing our clients to focus on their core business while we handle the rest.