Customer Support

Job Description

Job Description

Salary : $34,000-$36,000

Introduction :

NeRD is seeking multiple candidates to join our upbeat and productive workforce at our corporate headquarters in Gilbert, AZ.

Are you ready to dive into an environment where innovation meets enthusiasm? Join us as we revolutionize energy solutions and make a positive impact on the world.

Project Coordinator

Pay : Salary $36,000 Plus Bonuses

Hours : M-F 7am-4pm

Job Description :

Are you a master of organization and communication? Nerd Power is seeking a Project Coordinator to join our team. In this role, you'll be the driving force behind project organization and planning, collaborating closely with our sales operations team to ensure seamless execution from procurement to completion.

Responsibilities :

• Lead projects from contract approval to commissioning, providing regular updates to the Director of Project Operations.
• Schedule services, coordinate with installation teams and subcontractors, and organize team members to ensure projects are completed on time and with excellence.
• Monitor progress of new projects, ensuring all departments meet their assigned tasks within specified timelines.
• Review project scopes to identify requirements and maintain communication with clients according to Nerd standards.
• Strategically schedule services and installations to meet team objectives.
• Familiarize yourself with project and Nerd terminology, facilitating effective interdepartmental communication.
• Address potential complications with creative solutions and manage project correspondence during daily team meetings.
• Respond efficiently to emails and tasks while serving as a professional liaison to customers and company representatives.

Requirements :

• Experience in the solar industry preferred but not required.
• Strong leadership and organizational skills.
• Excellent customer service experience.
• Proficient time management and solid work ethic.
• Effective written and verbal communication skills.
• Ability to handle difficult circumstances with poise and urgency.
• Positive outlook with a determination to overcome challenges.
• Enjoyment of collaborative work and a sense of community.

Position 2 : Customer Support Specialist

Compensation : $18 per hour

Job Description :

Are you a pro at multitasking and providing top-notch customer service? Nerd Power is looking for a Customer Support Specialist to join our team.

In this role, you'll be the friendly voice of our company, providing support to our valued customers and coordinating schedules with various departments.

Responsibilities :

• Handle inbound and outbound customer calls with positivity and enthusiasm.
• Update database information with meticulous attention to detail.
• Coordinate scheduling events with various departments and customers.
• Engage customers in additional energy solutions aligned with Nerd Power's mission.

Requirements :

• Proven ability to handle high-volume customer calls professionally and empathetically.
• Strong organizational and multitasking skills.
• Proficiency in database management.
• Exceptional communication skills for conveying complex information clearly.
• Capability in coordinating schedules between multiple stakeholders.

If you're ready to embark on an exciting journey with us and believe you have what it takes, apply now to join our esteemed Nerd family!