CS - Vice President, Modality Service (CT & MI)

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world?

At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting? Then come and join our global team.

Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Sound interesting? Then come and join our global Customer Services team as a North America (NAM) Vice President Customer Services Modality Service CT & MI

VP Service Effectiveness Key Responsibilities Overview

As a CS Vice President Modality Service CT & MI, reporting to the North American Customer Services Leader, you will be responsible for the following :

• Technical Leadership : You serve as a technical expert within the company in the designated modalities of Computed Tomography (CT) and Molecular Imaging (MI), and provide guidance to teams providing service to CT / MI modality, and act as a point of escalation for high impact challenges within the CT / MI modalities.
• Strategic Leadership : Develop and implement a comprehensive service effectiveness strategy, aligned to the CT / MI modalities and the company’s goals and objectives.
• Service Quality Assurance : Ensure adherence to quality control measures and standards for service operations within CT / MI modalities, ensuring compliance with industry regulations and best practices.
• Operational Efficiency : Continuously evaluate and enhance service delivery processes, resource allocation and workflow to optimize operational efficiency, reduce downtime and increase equipment uptime.
• Reporting and Analytics : Establish and maintain key performance indicators (KPIs) and reporting mechanisms to track service performance and identify areas for improvement.

Additional Responsibilities

• Partner with other members of the Customer Service Leadership team, to understand service challenges and provide solutions that impact customer systems.
• Utilize your technical expertise to liaison with Business Lines, Global Service Leaders, and the Field service organization.
• Liaison between the Field Service Delivery team and the Business Lines, to ensure adherence to quality standards.
• Support and promote The Principles of Healthineers(TM).
• Develop a high-performance culture that demonstrates teamwork and success.
• Promote and display leadership skills that promote a culture of engagement throughout the team.
• Champion change and support the implementation of change management initiatives.
• Actively collaborate with other functions across the globe and build partnerships within Sales, Services and Modality leaders.
• Identify strategies to improve employee safety.

Customer Responsibilities

Ensure high quality customer service, contract obligations are met, and financial targets achieved for the modalities.

Shareholder Responsibilities

• Assist in meeting P&L targets for assigned modalities.
• Collaborate with the Field Service and Sales organization.
• Ensure Operations are able to meet quality certification standards.
• Ensure the highest technical, operational, and financial performance of your modalities’ installation projects.
• Assess resource development and training needs.

This Position May Suit You Best If You Are Familiar With What Is Below, And Would Like To Develop Your Career With Healthineers

• You have technical expertise in MR.
• You have past experience or foundation in the Medical Imaging business.
• You have proven experience in managing, leading and motivating managers, teams, and individuals.
• You have proven expertise in delivering strategic and tactical initiatives through influence and communication.
• You are sensitive towards and experience with multinational companies, clients, and people.
• You have proven ability in positive, successful collaboration with Senior Executives and C-Suite customers.

Required Skills to Have for the Success of This Role

• BS / BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• You have a minimum of 10 years of successful leadership experience in a directly related field.
• You have superior communication skills and ability to effectively communicate with stakeholders.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.

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If you want to join us in transforming the way healthcare is delivered, visit our career site at https : / / usa.healthcare.siemens.com / careers.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

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