Job Description
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time or part-time position.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Life Insurance
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
Evenings Off
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Provide exceptional customer service.
- Provides on-going support to insurance clients as needed.
- Handles incoming customer calls
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Excellent Communication / interpersonal skills.
- Professional phone etiquette.
- Career minded vision.
- Great Customer Service Skills.
- Works well with other employees and is a team player with a positive attitude.
- No insurance experience required but must become, or be, licensed in property and casualty insurance.
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