Job Summary : We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities :
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints with patience and efficiency.
Maintain accurate records of customer interactions and transactions.
Provide product and service information to customers.
Collaborate with other departments to ensure customer needs are met.
Identify and escalate priority issues to the appropriate channels.
Qualifications :
High school diploma or equivalent; college degree preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in using customer service software and tools.
Previous customer service experience is a plus.
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