Post-Sales Support Representative

Job Posting :

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.

Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products.

From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Hours Monday - Friday 8 : 30am - 5pm

Payrate : Currently starting at $22.50 per hour and might increase depending on experience

Ferguson is seeking the right individual to fill an immediate need for a Sales Coordinator for post-sales support!

Responsibilities

• Responsible for managing the purchasing, maintenance, and delivery timelines for orders
• Proactively communicate order status via phone and email
• Prioritize and complete work in order from high priority to low priority
• Recommend products to customers, based on customers’ needs and interests
• Apply approved processes and procedures where necessary to resolve vendor concerns timely and efficiently
• Assist sales team with distribution of sales documentation and product literature
• Help improve customer satisfaction by ensuring accuracy and timely processing of orders

Qualifications

• Prior sales and / or customer service experience
• Proficiency in Microsoft Office : Excel, Word, PowerPoint, and Outlook
• Results oriented and service minded
• Strong attention to detail, demonstrated integrity and professionalism
• Ability to learn quickly and multi-task as well organize and prioritize work
• Ability to effectively communicate both verbally and in writing
• Continued focus on improving system efficiencies and business practices
• The ability to thrive in an inclusive environment
• Experience with Salesforce or other CRM software is a plus

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families geared toward benefits, wellness, financial protection, and retirement savings.

Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range : $17.77 - $35.89

$17.77 - $35.89

This role is Bonus or Incentive Plan eligible.